Bank accounts last updated 49 years ago?
ryanwaggoner
Member Posts: 7
I signed up for Wave in December and spent an enormous amount of time getting things setup for my businesses, importing past transactions for 2018, linking bank accounts, etc. All was well to start with.
Then more than 2 weeks ago, my Wells Fargo integration stopped working. No error messages, and the balances update correctly, but the transactions do not get imported. I've tried all the workarounds, to no avail. Wells Fargo is the third largest bank in the US, so Wave is pretty useless to me if they can't even handle that. Yes, I know Yodlee is the third party doing the aggregation, and yet other things (YNAB, Mint, etc) don't seem to be having this problem.
Today I finally just deleted the integration and added it back again. I had resisted because I have a bunch of accounts and it's a pain to get all the settings right for them and double check, and because I didn't really trust Wave not to import duplicate transactions in this scenario.
Well, I needn't have worried, because they didn't import any transactions from what I can tell. And now the "last updated" value says 49 years ago, which means that field has a unix timestamp value of 0 (00:00:00 on 1/1/70). Clearly broken, but again, no error messages. In fact, I've never received any error messages on my bank connections, they just silently don't work. Poor user experience.
When I contacted support, they just pointed me to the same help article and blamed Yodlee, with the subtext of "we don't want to hear about it again". No real help there. Others have also posted about this issue repeatedly on the forums, no help from Wave. And their fallback is to upload statements manually, which is a total pain for multiple accounts, and really destroys a lot of the value of Wave. Not to mention there are some recent support requests that indicate that manual CSV upload is broken too!
In closing, it's really frustrating to have invested the time in this tool and not be able to use it as advertised, nor to get any real help from support. I understand that Yodlee is a third party, but this reflects very badly on Wave. If I go to a burger place and find little bits of metal in my food, do you think I'm going to be satisfied by hearing that the restaurant gets their beef from a third party and thus can't control whether it's edible?