Hey @TheCrownInteriors - it may be the case that your estimates may have expired. Try selecting Filter in the top left of the Estimates page, and toggling the options to see if the estimates appear under expired or sent. If still no luck, let us know!
Hi @Tarryn! Thanks for reaching out. I'm sorry to hear about the issue you're having with the Estimates page. Are you able to try some initial troubleshooting steps to see if this helps to resolve the issue? Try using Wave with browser extensions disabled. If you have Chrome, try opening up an incognito window, logging into your Wave account, and loading the Estimates page again (or if you have Firefox, open a private browsing window). If that doesn't work, try clearing your cache and cookies. You can read more about the browsers we support, and how to troubleshoot issues for your individual browser by clicking here. If you are still having problems or if you have any other questions, let us know.
Hey @EmmaP! I tried all the above - nothing worked I'm using Safari. I cleared my cache, cookies, and history, and tried to open the estimates page from a private browser window - nothing. I can still access it find on my iPhone, just not my Mac.
Hey there @Tarryn
Would you mind trying Google Chrome as Emma mentioned in her previous post? I know that Safari isn't a supported browser in Wave but I'm hoping we can check to see if it works with a completely different browser. Let us know!
Hi, I am having trouble accessing the estimates page as well.
All my previous estimates are not showing, and cannot create a new estimate.
Cleared all cache, using chrome.
Any ideas?
Hey @mamoun! I'm sorry to hear that you're having a hard time accessing that estimates page. Can you post a screenshot here of what that page looks like on your end? Feel free to blur out any sensitive information before posting!
Hey @mamoun, this is definitely odd here. I'm wondering if this has something to do with the network connection while accessing these portions of Wave. Do you have any VPN or antivirus softwares running that might throttle your connection?
Hey @WayneGrant ! I'm sorry to hear that you are having issues with your estimates. We have a great Help Center article that includes a handful of browser troubleshooting steps. If you haven't checked it out yet, I advise doing so. Here is the link to the article. If you actioned all the troubleshooting steps and the issue persists, do you mind trying to create an estimate on a different device if possible?
Thanks Julian, I have tried using Firefox and Edge instead of Chrome and have also tied different devices, still the same issue. Also tried incognito mode and still not working.
Comments
Hey @TheCrownInteriors - it may be the case that your estimates may have expired. Try selecting Filter in the top left of the Estimates page, and toggling the options to see if the estimates appear under expired or sent. If still no luck, let us know!
Hi
We too are missing all our estimates! However, to make it mroe interesting, we CAN see them with one log in, but the other is completely blank.
Did anyone get this issue solved? I'm having the same problem - can see my estimates fine on my phone but the web version is blank.
Hi @Tarryn! Thanks for reaching out. I'm sorry to hear about the issue you're having with the Estimates page. Are you able to try some initial troubleshooting steps to see if this helps to resolve the issue? Try using Wave with browser extensions disabled. If you have Chrome, try opening up an incognito window, logging into your Wave account, and loading the Estimates page again (or if you have Firefox, open a private browsing window). If that doesn't work, try clearing your cache and cookies. You can read more about the browsers we support, and how to troubleshoot issues for your individual browser by clicking here. If you are still having problems or if you have any other questions, let us know.
Hey @EmmaP! I tried all the above - nothing worked I'm using Safari. I cleared my cache, cookies, and history, and tried to open the estimates page from a private browser window - nothing. I can still access it find on my iPhone, just not my Mac.
Hey there @Tarryn
Would you mind trying Google Chrome as Emma mentioned in her previous post? I know that Safari isn't a supported browser in Wave but I'm hoping we can check to see if it works with a completely different browser. Let us know!
Thank you @BarsinA - that worked. A bit annoying to have to switch between browsers But thank you
Hi, I am having trouble accessing the estimates page as well.
All my previous estimates are not showing, and cannot create a new estimate.
Cleared all cache, using chrome.
Any ideas?
Hey @mamoun! I'm sorry to hear that you're having a hard time accessing that estimates page. Can you post a screenshot here of what that page looks like on your end? Feel free to blur out any sensitive information before posting!
Hi @ConnorM
Here are the screen shots and console errors.
Also worth noting that i am unable to retrieve the dashboard data relating to cashflow
Hey @mamoun, this is definitely odd here. I'm wondering if this has something to do with the network connection while accessing these portions of Wave. Do you have any VPN or antivirus softwares running that might throttle your connection?
Can someone please help. I cannot create an Estimate at all. I have tried the above incognito method and other browsers.
Hey @WayneGrant ! I'm sorry to hear that you are having issues with your estimates. We have a great Help Center article that includes a handful of browser troubleshooting steps. If you haven't checked it out yet, I advise doing so. Here is the link to the article. If you actioned all the troubleshooting steps and the issue persists, do you mind trying to create an estimate on a different device if possible?
Thanks Julian, I have tried using Firefox and Edge instead of Chrome and have also tied different devices, still the same issue. Also tried incognito mode and still not working.
Hey there @WayneGrant
This is very odd indeed.
Thanks and I do apologize that this issue may be a bit buggy and how it may be affecting your business.
I cannot add an estimate. all my previously sent estimates are missing. please fix this issue asap.