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Unable to create Invoice and Site Certificate expired error

bj1729bj1729 Member Posts: 6

Hello,

I am receiving continuous notifications about Site certificate of accounting.waveapps.com domain being invalid.
Not sure why.

Additionally, whenever I tried to generate new Invoice it results in a 502 error.

Please help

Regards,
Bj

in Sales & Invoicing Technical Support

Comments

  • ErikErik Member Posts: 194 admin

    Hi @bj1729, we've had a couple of users let us know that the antivirus software they were using (Bitdefender) was storing an incorrect SSL certificate for the domain. In both cases, updating this certificate (which the users did by reaching out to Bitdefender support) or removing the antivirus software itself resolved the issue.

    As for your invoice error: would you be able to reply here with a screenshot of what you see in your browser window when it comes up? If possible please also include in the screenshot the Console and Network tabs of your browser's Developer Tools menu. Here is a guide for accessing that menu on Google Chrome: https://developers.google.com/web/tools/chrome-devtools/open

  • bj1729bj1729 Member Posts: 6

    Thanks fortunately both the Invoice error and the Certificate problem are solved now.

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