Verification email failing

loneweaver

I am trying to verify my secondary email but it's failing. I have been trying it for several weeks now. I even removed it and re-added it but still the problem persists

AlexL

Hi @loneweaver . Are you receiving an email at all to have your address verified? If so, are you receiving an error message when trying to do so? The verification email will auto-expire if it hasn't been accepted within 24 hours so this could be contributing to the trouble you're having. Feel free to expand on the issue you're facing.

loneweaver

Hi @alexlewiszarkos . I don't receive an email at all. I am currently using gmail as my primary email, so the plan was do add my domain email as secondary and promote it to primary once I have verified it but the verification email does not get delivered

JamieD

Hi @loneweaver. If you could please send a DM with the email address that you are trying to send the verification email to, I would be more than happy to look into this a bit further for you (it sounds like you may need to add the waveapps.com domain as a contact to your list in order to get these emails sent to you).

adamzinger

@JamieD I'm having the same issue. I will DM you

cary42

I am having the same issue. I tried deleting and re-adding the email address, but I do not receive the verification email in my inbox or spam.

EmmaP

Hi @cary42! Are you able to try adding the waveapps.com domain to your email whitelist and then try sending the email again? This usually resolves the issue!

cary42

There is no whitelist for a gmail account. All my emails redirect to my personal email address from the email I entered. The email address is a virtual user that redirects to my gmail account.

Barsin

Hey there @cary42

I took a look into your account to try and send you a new verification but I see that all of your accounts are already verified at the moment. Please reach out if you're still having issues with this! Glad you sorted it out.