Error - Stripe transacations via Zap

queengeek

I'm new to Waveapps. I use Stripe on my Kajabi website, so all I want to do is record the transaction and fee. I'm not sure if I should (a) wait on the bank transaction to show up or (b) use Zapier to record both full amount + stripe fee?

As of now, I'm trying to use Zapier which worked during testing but for a new transaction, it fails with a generic message: UKNOWN: This value is invalid.

Here's the error message:

skulegirl

I also tried setting up this Zap for the for the first time yesterday and hit the same issue. I've sent Zapier a support request, not sure if it's on their side or something in the Wave API has changed. (Although then I'd expect a bunch of people with the zap already implemented would be complaining.)

queengeek

I received an update from Zapier that states the error is on the waveapps side. I've been added to the list of people experiencing the issue.

habel

I am getting this too. Very frustrating as nothing was changed, just started throwing errors 2 weeks ago.

queengeek

Yeah, I retested again yesterday (4/15) and it's still not working. This is the only thing in Waveapps that isn't working for me.

JamieD

@queengeek @skulegirl @habel Appreciate the information you've provided here. Just thought I would let you three know that this is a known bug that our API team is currently investigating/looking into at the moment. We're hoping to have this looked into either today/tomorrow (and aiming to have it resolved before the weekend). I appreciate your patience and understanding here while we resolve the issue.

queengeek

Awesome!! Thanks for the update

ITKoolKidd

I've been trying for the past couple of days getting the same error.

queengeek

Yeah, I haven't heard anything myself on the fix. Still waiting and I'm still getting the error too. You are not alone. :-(

JamieD

@ITKoolKidd @queengeek Apologies for the delay here -- we are still working on a fix for this right now.. we still don't have a solid ETA since this is a work in progress, but it should be sooner rather than later. I will make sure to update you once I have more information regarding this.

queengeek

I don't know if it's official but it appears to be working. I was able to grab old Stripe transactions and process them. Hopefully, there's just a delay in notifying us that the fix is complete.

Jarman

Hi I am also still getting this error message and the same error message using the WooCommerce Zapier plugin. It was working fine then, intermittently and finally it just stopped working. I have tried to resolve with Zapier but they believe it's an error on Waves part??

queengeek

@Jarman IMHO it sounds like you may want to open another ticket as woocommerce maybe a different issue. This is for stripe to wave using zapier problem. I could be wrong but I don’t want your issue to get overlooked if is separate.

Jarman

@queengeek thanks for that, I see your point. The reason I tagged on to this thread was due to having had the error initially start in which a Stripe to Wave Zap, hence I decided to buy the Woocommerce Zapier plugin thinking this would solve my issue but to no avail

queengeek

@Jarman aaahhh. I see.

JamieD

Hey @Jarman. In this particular situation, I do think it would be beneficial for you to open up a support ticket on this for more visibility (our Application Support team will be able to see this and work toward a solution). https://support.waveapps.com/hc/en-us/requests/new -- hope that helps!

Jarman

I've been looking in to this at bit more. I think it may be related to Wave updates. I disconnected Wave from Zapier ( it was listed as version 2.2.19 ), reconnected and it listed as version 2.2.22. It appears to be working now but I don't want to do this every time there is an update. As far as I can see there is no easy way to see what version you are on, or a change log?