Home› Community Chat› Wave Discussion › Technical Support
Options

Payout on hold

TcrandTcrand Member Posts: 2
All my payouts have been put on hold for a week now instead of being instant like they were previously. Is this a glitch or permanent change and how long are wave "holds"?
Tagged:
edited May 1, 2019 in Technical Support

Comments

  • Options
    ZoeCZoeC Member Posts: 388 admin

    Hey @Tcrand, it looks as though you have been in touch with one of our Support Specialists and gotten things sorted by updating your bank account. Please let me know if you need anything else. :smile:

  • Options
    TcrandTcrand Member Posts: 2

    Yes it has, thank you!

  • Options
    MitchBLUMEMitchBLUME Member Posts: 2

    Hi Wave Team, I like that you're responding promptly to us users here, but find it a bit deficient that there's no explanation on the issue. I'm having the same problem and in every instance I've found a thread on this topic, you privately resolve the issue.

    Please fill us in on why this situation is happening.

  • Options
    ChelseaKChelseaK Member Posts: 261 ✭✭

    @MitchBLUME It looks like you've been in touch one of our Support Specialists and she's been able to help you with your payouts being on hold.

    To answer you question though, we solve these kinds of issues privately because there are a number of reasons why a payout could be placed on hold. Because these reasons have to do with Account Management, it's just more appropriate and secure to deal with them on a case-by-case manner in the privacy of a support ticket.

Sign In or Register to comment.