The Logo doesn't load on template
Robijano
Member Posts: 1
I have tried everything, 200x300 pix, jpg png, it says wrong format
0
Robijano
Member Posts: 1
I have tried everything, 200x300 pix, jpg png, it says wrong format
Comments
Hey @Robijano, thanks for reaching out and I am sorry to hear that you are having some issues with your logo. Can you ensure that you are following the steps in this Help Centre article. If you have followed those steps and you are still having some issues, you may need to tweak some things in your internet browser. Wave supports the latest versions of Chrome, Firefox, and Edge. We'd also recommend that you try using Wave with browser extensions disabled. If you have Chrome, try opening up an incognito window, logging into your Wave account, and try again (or if you have Firefox, open a private browsing window).
If that doesn't work, you may also need to clear your cache and cookies. You can read more about the browsers we support, and how to troubleshoot issues for your individual browser here. If you are still having problems or if you have any other questions, please get in touch.