Ongoing integration issues with CIBC
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Ongoing integration issues with CIBC
While we work with our provider to resolve this issue, we recommend using the bank statement upload feature to import and categorize your transactions from CIBC.
Beginning on April 18th, Wave's thi...
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how can i get notified when this issue has been resolved ?
@MarshallR we won't have a way of pinging you directly when this is resolved; instead, we'll either update this article, or post a new article once it's resolved. Thank you for your patience while this bank connection is being restored!
Extremely disappointed that this issue hasn't been fixed, and now my Scotiabank connections are failing...Is this issue going to get resolves or get worse???
Hey @scottmaclean. It looks like we're at about at 75% success rate for the CIBC integration right now. When you select 'Update Now' on the dashboard, or beside the bank account under the Bank Connections tab, do the transactions start to import into your account as expected? As for the Scotiabank issue, I do think it's worth filing a support ticket so that we can take a further look into what's going on here: https://support.waveapps.com/hc/en-us/requests/new
It's now January 2020. There's no "closure" comment on this article. Can you confirm if the problems are still ongoing or have been fully resolved?
https://community.waveapps.com/discussion/comment/27163#Comment_27163
Hey @TheDigitalOrchard I answered in the Citizens bank thread!
Has this issue been resolved? 6 months and nothing, really? I signed up with CIBC specifically because I saw it was a main bank for Wave and only to find out there are issues with it... AND to see these issues have been going on for over 6 months... not impressed and I was pretty excited.
A customer of mine experienced issues while trying to pay its invoice yesterday using his CIBC Bank information. This is what my customer wrote to me yesterday "Go figure! we tried putting CIBC bank in and they couldn’t find it. So we did the second step of giving them (WAVE) our account and routing number and it said we needed to reset out the password? So we tried that and it said there was the wrong info somewhere and we did put in all the correct answers...we both got too frustrated to continue so we are going to get some help from the bank on Tuesday to get this complete. Sorry for the inconvenience" What am I suppose to tell him?
@dan_ruff I can't say that I've seen an error where a customer would have been told to reset a password when manually entering in their account and routing numbers. In saying that, if you could get a screenshot from them of the error notice, that would be helpful for us to understand the issue further.
Thank @JordanD I just found out WAVE doesn't support international ACH transactions. Honestly, you can do better in that window where a customer has to enter a Routing and Account Number when the Bank is not listed. My Canadian customer was confused because he could not see the Canadian Province abbreviation in the drop-down menu. So, he entered our own banking information instead (which I provided him as he wanted to go to his local CIBC branch to perform the money transfer.). Now, I am stuck with a pending transaction from our US business bank account into our same bank account. I don't even know how this can even be allowed !!! And by the way, WAVE took a $43.70 fee for this boogie transaction. I am trying to figure it out with the support team...pure waste of time.
@dan_ruff I see you have an open ticket with support at the moment. I'm going to connect with the Specialist now to see what they can do
Thank you Jordan
Anyone else not seeing their transactions from their CIBC Chequing account?
I was prompted to reconnect my bank because of an error. The reconnection gave me an error message, but upon reload it looks like the reconnection was successful, but none of the transactions have come through since then. This happened mid August.
Hi there @r3lai , thanks for reaching out. I'm sorry to hear that you're having some trouble with your bank imports here. In this case, I would recommend submitting a ticket to our Support team, where a dedicated agent can give you the personalized and timely help required for this type of issue. Thanks so much.
I am also having trouble like @r3lai described.
After reconnecting my CIBC account it failed to load the new transactions. Very frustrating considering i opened a ticket September 9th about this connection issue. I'm still yet to ever get a response.
Hey there @Ronljtech !
Please accept my apologies for the delay in responding to the ticket you submitted. Our support team tries to answer within a few business days, but we are experiencing very high volumes right now and we're working extra hard to make sure that everyone's questions are answered. Thanks for your patience!
My apologies that you're experiencing an issue with your CIBC bank connection. Typically what happens is that your bank may make some major updates to their website or their back end API. When this happens, our third party banking aggregator loses the connection and may need to establish a new one.
It sounds to me like you're experiencing MFA issues. At this time instead of trying to reconnect, would you mind trying the following steps for me?
Delete your bank connection entirely.
Can you log into your online bank portal and make sure that you take note of the URL that is used once you've successfully logged in.
Go back to your Wave account and add a new bank account. Search for the financial institution. You may see several different types of connections for the same bank here. Select the most appropriate connection to your bank's online URL.
Ensure that the same credentials you used to log in to your online bank is the exact same as what you're typing into Wave.
If this does not work, I would try selecting a few different connections from the list. Sometimes the general umbrella connection is what works best.
Lastly if this does not work, it may be that your bank is no longer supported on our new banking aggregator or it is currently down.
Wave has a couple of options when it comes to uploading your transactions without a bank connection:
CSV Uploader
Using our CSV uploader. With the proper formatting, you are able to download a CSV document containing all of your transactions from your online banking website, and upload them directly to Wave. Check out this article on Troubleshooting your csv upload if you run into any problems when uploading your transactions.
Wave Connect
My personal favorite method is WAVE CONNECT.
All you need to do is input the transactional information into a template that is generated through the add-on feature in Google sheets and it auto-populates right into your Wave account once you've validated the data.
Wave Connect allows you to upload or download transactional data, invoices, customer lists, etc, into a Google spreadsheet. Your excel files can be easily transferred into a Google Spreadsheet as well. See this image below of what Wave Connect looks like:
Given that our partnership with our third-party bank aggregator may cause communication errors between your bank account and Wave, please know that we always serve up alternative methods to using Wave until that connection is successful once again.