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Invoice Error - cannot approve

epantojaepantoja Member Posts: 1

Dear, I have a problem in the step approve the invoice. When approved, appears the next message:
Oops! There was an issue with approving your draft. Please try again.
At least five times I tried, but appear the same message. Do you know what is the problem?

edited May 21, 2019 in Technical Support

Comments

  • ZoeCZoeC Member Posts: 388 admin

    Hey @epantoja, thank you for reaching out. I am sorry to hear that you're having some issues approving your invoices. As a start, we can try some browser troubleshooting, Wave supports the latest versions of Chrome, Firefox, and Edge. We'd also recommend that you try using Wave with browser extensions/add blockers/VPNs disabled. If you have Chrome, try opening up an incognito window, logging into your Wave account, and try again (or if you have Firefox, open a private browsing window).

    If that doesn't work, you may also need to clear your cache and cookies. You can read more about the browsers we support, and how to troubleshoot issues for your individual browser here. Let me know how that goes!

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