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Receipts App Offline
ThurstonPrint
Member Posts: 4
I captured receipts with the iPhone Camera, it extracted data, but does not show the receipt and no matter what shows the status as “Offline” when connected by WiFi.
What’s going on?
Others have seen the same bug.
When wi this crucial step be fixed?
What’s going on?
Others have seen the same bug.
When wi this crucial step be fixed?
1
Comments
Hi @ThurstonPrint . For first steps, we always recommend ensuring you're using our most up-top-date version of the app. To ensure you have it, just delete and re-download the app from the app store which will guarantee you have then newest version. If you're still having the same problem after doing so, feel free to reach back out.
I can't find out how to capture receipts via my mobile. How do you do this?
iPhone XS iOS 12.3.1 Receipts App 3.8.1.
I wish you had ability to attach screen shots to show you what’s happening.
When can a bug affix be expected?
Hey @ThurstonPrint , thanks for the response! I am sorry to hear that your receipts app is still showing "offline". I would be happy to look into this further for you. I sent you an email to the email address listed on your profile.
@Myron I've completed the steps above re delete the app and reinstall from scratch and when I log in it still shows offline. This has been happening for months now! Are you fixing it or do I need to find an alternative provider?
I'm using an iPhone SE iOS 12.3.1 and app version 3.8.1.
Hi @SealCR . Please try logging out and logging back in as there's sometimes a disconnect between the online platform and the app. If that doesn't work, let us know.
Hi @Myron & @AlexL I've completed the steps above, deleting the app, then reinstalling it. Also tried logging out, then in again.
However the Status remains unchanged 'Offline'. This has been happening for months.
I'm using an iPhone6S iOS 13.3 and Wave app version 3.8.3.1564167438.
Hey @JoeLiberty and @vanclark! I'm sorry to hear about your issues with the app. Are you able to go to the settings menu for your device and check if all permissions are turned 'on' for the Receipts app?
Hi, same issue here too... Just redownloaded and keeps on stating "offline"... Best, Matteo
seems to be working ok now. thanks.
Hi, having the same issue here, tried delete and reinstall the app, turn "on" all permissions in settings, still the same , "disconnect" .
using Iphone 7
Hi @dezeiler1_ + @Caryn , are you still seeing these same issues? Can you confirm that you are indeed connected to the internet? If you're connected through wi-fi, what happens when you disconnect and use data instead?
Hi @AlexL , indeed it is also working for me now, through a wifi connection...
I had this problem but when I went to settings and turned all permissions on, including photos from “never” to “read and write” the offline went away.
Hi @Naha1! Thanks for letting us know your steps that seemed to resolve the issue!
Hey @ScottDodge! Sorry to hear you're having trouble with this. Does this happen when you are connected to a cellular data or WiFi network, or both? To help us better understand the issues you are experiencing are you able to provide the following information: the version of the app you are using, the type of device you are using, some screenshots of the error you're seeing, and the operating system version?
I'm having the same issue. Have also deleted and restarted app/phone with no success
I seem to have found a workaround. Turning off Cellular Data and forcing the app to only use Wifi seems to fix the syncing issue. I believe the app requires a certain amount of connectivity to work.
Hey @ScottDodge!
Sorry to hear you're still experiencing the same issues with your app. I'd like to ask for some more detailed information from you to see if we can get this resolved for you, however, I think it might be best to do so via a support ticket, just because it'll allow you to send us some screenshots, etc.
If you wouldn't mind, would you be able to open up a ticket and we can go from there? Feel free to include a reference to this thread for context!
@Dupontoctavius nice workaround! Thanks for sharing that with us
Hey @Polly! That's definitely a bit of an odd one. Are you still seeing these issues appearing? Can you let me know a little more about the device that you're attempting to access the Receipts app on?
Yes the issues still continue with the app. I’m using an IPhone 7 Plus and it is only recently that these issues started so not sure if it has something to do with an update or not?
@Polly I can't say for sure but it may have to do with an update although I haven't seen any other complaints like such. Can you please try signing in and out of your account on the app as a last attempt to have it reconnect? If this doesn't work, you may have to email your receipts to Wave until the app starts working again.
My app is also not working - same problem with the "Offline" status. No receipts will upload online or sync with wave's online portal. It seems like the receipts app does not connect to the internet.
Hey @JamesB1 , can you try following some of the steps that have been laid out previously in this thread? They are:
1. Delete and re-download the app
2. Sign in and out of your account
If you are using an iPhone, reset the network settings work for me.
Settings > General > Reset > Reset Network Settings