Review on first payment

Jus_chief1

Legit transaction from customer gets reviewed and refunded after 5 days. Is there some type of standard we should have our account up too. My identity is verified I uploaded passport. I answered their questions and asked to verify transaction with customer and or bank. There’s no phone number so this emailing back and forth is practically worthless. Might as well be talking to a robot.

Jus_chief1

My account isn’t blocked or anything they told me to try another method but why would I if your denying is legitimate transaction and holding funds. Like as if I’m going to send another invoice to her so she can pay and it happens again. I can’t work for free and this is just a disaster so far.

ChelseaK

@Jus_chief1 It looks like you're in touch with our Account Management Team. For the security of your information, I'll let you continue communicating with them via email.