Unauthorized payout

svsmithsvsmith Member Posts: 3

On 6/28, a customer paid an invoice through Wave (bank payment). I transferred the money to my bank account, through Instant Payments, with no problem...my bank statement reflected deposit and it was also shown as "success" on the Wave payments page.
On 7/1, said $ was withdrawn back out of my bank account through Wave. I have no idea why? I did not make or authorize any type of payment out of my account! Wave "payouts" page does not offer any type of information as to where the $ was deposited to, doesn't say refund, insufficient funds, or anything like that...only "completed."
Live chat says they're currently offline (have been for hours) and I can't find an actual customer service phone # anywhere. Please help!

Comments

  • JamieDJamieD Administrator Posts: 1,156 admin

    Hey @svsmith. It looks like you've spoken to Miranda via Support ticket to clear up the issue, please let us know if you have any further questions regarding this.

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