Newbie! Setting up Stripe - no payment going through to Stripe but Wave records invoice as paid

gillwilson

Hi,

I have been trying to set up my connection between Stripe and Wave to get paid for my Wave invoices. When I pay the invoice using the button on the invoice Wave records the payment and the user received an email saying the payment has been made but it never reached stripe so I don't get paid. I have no idea what I did wrong or how to change it.

Please help!

Myron

Hi @gillwilson! Welcome to the Wave Community and for processing payments with us! I am sorry to hear that you are experiencing this issue. I would be happy to work with you to get to the bottom of this issue. I will send an email to the email address you have associated with this profile to follow up with you on this.