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6 months and Nada

anazary1anazary1 Member Posts: 6

I opened a case 6 months ago. 2 months ago I was assured the problem was fixed, well it wasn't and any follow up I've made in the past two months has simply gone unanswered

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in Technical Support

Comments

  • MyronMyron Member Posts: 143 admin

    Hi @anazary1 , thanks for reaching out. I apologize for the delay in resolving your Bank Connection issue. In Wave, Bank Connections are made possible through our partnership with a third-party provider of secure bank data connections.

    Since the connections are handled by a third party, many of the issues with bank connections that arise do take some time to be resolved. I have taken a closer look into your specific issue and we are currently working on it. We will follow up with you with an update shortly. Thank you very much for using Wave, we appreciate your understanding and patience.

  • anazary1anazary1 Member Posts: 6

    okay thank you Myron, appreciate the response!

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