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Emailing receipts isn't working
HandymanHeadlee
Member Posts: 45
For the last two days emailing receipts to receipts@waveapps.com isn't working for me. They just aren't showing up anywhere. The last time I successfully emailed a receipt was 7/8/2019. Is there a problem with this feature? Thanks for any help!
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Hey @HandymanHeadlee . When you email these into Wave, do you receive an email confirmation afterwards prompting you to post to your accounting?
Also, can you check on the web platform under Settings > Receipts to confirm that the "Upload via email" setting is toggled on?
Let us know!
Hi @alexlewiszarkos, I was getting email confirmations up until 7/8/2019 (which was the last time I successfully emailed a receipt) but none since, not even in my spam folder
I've tried emailing at least three different receipts since then with no luck. The Upload via Email setting is turned on, and I'm able to upload/scan receipts using the web interface and the Receipts app. The receipts are being sent by the same email address used with our Wave account. Thanks for any help!
for the last week most emails don't go through any idea what can be done???
any update with this problem????
@HandymanHeadlee @herkup I'm wondering if you are forwarding these receipt emails? Forwarded receipts are not designed to post to your Accounting > Transactions page in Wave (although, historically, sometimes it works). In general, we recommend you follow these instructions when emailing receipts:
Thanks @ckeen_1244. When I was able to get this to work, I simply forwarded the email. The receipt wasn't an attachment, it was just in the body of the email. From what you shared above it sounds like this was an accidental success, but quite honestly that is how it should work. Any chance this feature will be updated? Thank you!
I am logged in with the same user i am sending the invoice
i am just trying to send the invoice after creating it to the customers email from wave
it's still not working
To be completely honest with you @HandymanHeadlee
We are pushing forth with improving our mobile receipts application rather than the email function. You were right in saying that this was a happy accident, but it looks like it this may not be a function working for a few of our users if they were in the past. Again a majority of our teams efforts is going toward keeping up with our mobile receipts application as well as new receipt uploading abilities in our online Wave platform. Take care!
This is NOT a happy accident. So many receipts are emailed if you travel and use Wave to capture them so I can bill the client. Uber/Lyft don't even have an attachment so a mobile app won't help. And hotels and airfare all email you either an attachment or an email body receipt that trying to send to accounting via mobile will be a royal pain. Please reconsider putting this feature back into the system.
Emailing receipts hasn't worked for months, I lost so many receipts it's not funny.
Hey @alexk_, I'm sorry to hear that you lost a lot of receipts due to this. As you can see in this thread, emailing receipts was a function that was never supported in Wave, but there were a bunch of users who were able to use it in this way. At this time, this feature is not on our road-map, but we will provide an update if this changes.
@AlexL @EmmaP @BarsinA Whether or not the feature was a happy accident or not the fact remains that it was a feature and in my opinion was the most useful feature of WaveApps. I would fwd any email receipt either in body or as attachment and wave would process it 95% of the time correctly into the expenses of the relevant business. I must have lost HUNDREDS of receipts into this hole as there was no heads up that the feature would be sidelined and disabled. The laborious task of picking through to find every expense that didn't make it through will be a long one.
The receipts app works well, but is only useful when there is a printed receipt which is increasingly uncommon - 90% of my business receipts are emailed through. Please at least reenable the feature as it was a few months ago to keep the user base of this feature happy with the WaveApps service.
if this doesn't work there should be an email response saying your receipt cannot be imported.
Just crazy how Wave just changes things (unannounced) and we lose all our receipts that I trusted Wave to be able to retain just as years past). I can't believe I need to now PRINT all my receipts only to take a photo of each of them with the app and tag all that info. Crazy, just crazy. I guess you get what you paid for....
I have been using this for ages and has been one of the best features of your application. I created a number of automated rules which meant that I would get receipts posted on Wave with no input from me.
Now going through all the receipts since July to try and understand what the heck I missed. Not happy with the communication from your side at all guys!
I kept hoping Wave would come to their senses about fixing this feature they broke but alas, it's been months and have given up hope. On top of that account sync with Capital One is now broken with no path forward. I can report that Quickbooks Self Employed has inline email submission and Capital One account integration. Goodbye Wave with $250 down the drain for the consulting I paid for to set things up.
Yeah this is ridiculous, I've lost dozens or hundreds of receipts because of this, not realizing it wasn't working. I assumed this very basic feature would just be working in something that calls itself an accounting software.
I couldn't possibly care less about the mobile receipts.
It seems ridiculous to me that the Wave service to accept emailed receipts only handles attachments that could be uploaded when the primary value of this email feature is to turn emailed receipts into uploaded ones without the need for separate files, papers, or photos.
And the fact that there is no response email alerting us to the fact that the receipt could not be processed is not ok. Your entire product and service are built on managing user data more efficiently (it's obviously possible to do accounting in many other ways), so this problem represents a critical failure.
This is an extremely bad user experience and this DATA LOSS will sour a lot of people on the service. This has already broken my trust in your product, service, and brand. I will be considering other options but I'm currently too invested and with too little free time to make the change. So I would rather you earn the trust back, instead.
You need to do this:
1) If you get an email you can't handle, you must reply with an error email.
You absolutely should do this:
2) If you get any email without a receipt attachment, then have your email-accepting service print the message as a PDF, internally, and upload that as a new receipt. Forcing every user to do this on their machine or device--and for every email--is a very poor experience.
Please reconsider the importance of these two items on your backlog. This represents USER DATA LOSS! And worse, the silent errors actually cause DATA CORRUPTION in the accounting record.
Thank you.
Mattias
Just logged in to do my annual accounts and discovered you cannot email receipts anymore. Must say, this is bizarre. Why on earth would you get rid of this & make the software worse? Who wants to directly upload each receipt?