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Payouts on hold

CilicianCilician Member Posts: 2
My current payout has been on hold for 4 days now with no explanation. First time this has happened in 2 years. Same customer who used the same credit card to pay 3 invoices.
in Sales & Invoicing Technical Support

Comments

  • BarsinBarsin Member, Moderator Posts: 2,041 ✭✭✭

    Hey there,

    Glad to see you reached out to our team by opening a ticket. Going through our chat widget built into the app or opening a ticket would be best route for Payment specific question that are time sensitive. Take care and don't hesitate to reach out if you have any questions!

  • CilicianCilician Member Posts: 2
    The problem in question has been resolved already. Thanks.
  • JeffJB917JeffJB917 Member Posts: 1
    I have had a payout on hold for what is now 2 business days, I responded to the email I was sent and also reached out via the chat but still no update. Something so simple has now become difficult because of this hold up.
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