How can customer remove stored credit card from recurring invoice? (Stripe)

BondiBeeb

Hey Guys (and Gals),

Can anyone tell me how a customer can remove their stored credit card details when they save them for a recurring invoice (with Stripe)?

I know in PayPal you have the ability to give customers an unsubscribe link, I just want to know:
1) What the process is for Wave, and
2) Can the customers do this themselves (ideally)

Thanks so much (in advance),

Beeb.

Barsin

Hey there @BondiBeeb

When it comes to removing customer information like credit cards you'd need to do this under the Sales > Customers > Select the pencil icon beside customer > Payment method. You would then need to open the recurring invoice and open the get paid section. Switch to Manual payments, then when you go to switch back you'll have the option to request a new card.

They will then enter in their card details and sign their name, the customer is agreeing to have their card changed based on the frequency mentioned in the agreement. The customer receives the first invoice, but doesn't receive any invoices afterwards. Instead they will receive a Receipt for the purchase made in place of the invoice itself.

Hopefully this gives you a bit more context!