As you may already know Wave uses a 3rd party banking aggregator called Plaid to "scrape" the information securely from your banking transactions page, then convert it to a transaction in Wave. Essentially what happens is that your bank is constantly making new updates to their back end security encryption because naturally banks want to remain on top when it comes to having the latest in security. When any of these changes are made, it will disconnect from Wave. Plaid has to then create a new connection path depending on the type of changes that your bank made. This change sends our team an error code which we can then escalate to the Plaid for a more thorough investigation. Plaid will then respond to Wave support to give them a clearer idea of what is going on with this particular bank.
I understand how this may affect your accounting. I am sure that you've already been giving instructions on how to manually upload your transactions but just to be sure I'll post those below:
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Hey @jakorsme
As you may already know Wave uses a 3rd party banking aggregator called Plaid to "scrape" the information securely from your banking transactions page, then convert it to a transaction in Wave. Essentially what happens is that your bank is constantly making new updates to their back end security encryption because naturally banks want to remain on top when it comes to having the latest in security. When any of these changes are made, it will disconnect from Wave. Plaid has to then create a new connection path depending on the type of changes that your bank made. This change sends our team an error code which we can then escalate to the Plaid for a more thorough investigation. Plaid will then respond to Wave support to give them a clearer idea of what is going on with this particular bank.
I understand how this may affect your accounting. I am sure that you've already been giving instructions on how to manually upload your transactions but just to be sure I'll post those below:
Using our CSV uploader
https://support.waveapps.com/hc/en-us/articles/208621626-Upload-a-bank-or-credit-card-statement-in-csv-format
Wave Connect
https://support.waveapps.com/hc/en-us/articles/360020768272-Wave-Connect-Easily-import-and-export-data-with-Wave-s-Google-Sheets-add-on-
Any update on this matter? I'm unable to connect to my PNC account