Estimates Page Issue

kristinebmendoza

Hello! I love Wave and have been using it for years without issue. BUT a few days ago, I couldn't view/access any of my billings in the Estimates page, I can't create an Estimate as well. I was forced to make one using my Android smartphone because for some reason, it works fine there. I can also view/edit my bills and invoices. So it is just the Estimates page. I don't know how this happened. Is anyone experiencing the same issue? I don't know what to do anymore, hope anyone can help because Customer Support isn't replying to me as well

Benjamin13ruyere

YES!!!!! SAME FOR ME!!!

Benjamin13ruyere

There is no knowledge base article about the fact that neither Invoices nor estimates aren't appearing at all on any browser that exists! On a windows PC, obviously, estimates and invoices aren't displaying... But on Safari (MAC) same problem but at least fixable... Create a blank estimates, save it then go back in estimates and there ya go all your estimates are displaying now..BUT NOT ON PC! HELP SOMEONE PLEASE NOW!!!

JordanD

@Benjamin13ruyere @kristinebmendoza We haven't received reports of this from other users and if it was a global issue, we would typically have received several hundred messages about this from other users. I think that this could be specific to the type of browser or network connection that you are using. Are you able to clear your cache and cookies and let me know if that helps? I would also be curious to know which browser you are currently using. We will be happy to further dig in once you try clearing your cache and cookies as a baseline troubleshooting step.

Benjamin13ruyere

@JordanD Thanks for the reply.
Obviously, I already did every basic steps, thank you for reminding me. I even added the website to the "allow" list on every browser and in the antivirus software.

As I already said to your colleagues by email.

As it seems, the issue isn't spread yet. But it exist.
I am not the only one, read the thread.

Thank you

ChelseaK

@Benjamin13ruyere It looks like you are in touch with one of our Support Specialists. They got back to you and are awaiting a reply with further details so we can do some more digging. If you reply to that Support ticket directly, we can go from there. Looking forward to getting this resolved!

Benjamin13ruyere

Thank you very much for your time.

I will get back asap by email

kristinebmendoza

@Benjamin13ruyere hello! Sorry for not replying sooner. I was able to figure out what went wrong for me, my Kaspersky anti-virus was blocking "data collection" in my browsers. It worked fine as soon as I disabled the anti-virus extension on chrome for the wave page. I hope this helps you because I know just how frustrating this issue is, because I tried literally everything I could think of before I lucked out on the anti-virus workaround. Good luck!