Invoice is not being tagged as Overdue when past due date

ellisha_johnson

In the invoices tab, i have an invoice that is highlighted red as Due 3 Days Ago. however it is not showing up as overdue in the top dashboard and when i search for overdue invoices, it is not pulling up. My issue is the Due in 30 Days column has subtracted this invoice amount but it isn't account for anywhere else on the page. At first glance it looks like the money just disappeared. is there a way to fix the overdue tag so that after 1 day overdue it tags it correctly?

AlexL

Hey @ellisha_johnson . I have a few follow up questions on exactly what you're seeing.

So just to confirm:
1. The invoice does show up in the overdue tab in the Invoices page.
2. The amount of the invoice does not show up under the overdue balance listed at the top of the Invoices page.
3. When you filter for "Overdue" invoices in the filter options above, the invoice does not show up at all?
4. The invoice amount does not show up under the Due within next 30 days option?

I just want to confirm that I'm understanding exactly what's going on with this. Let me know and we can follow up.