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Request for Technical Support (Phantom Transaction)

DoodleDeeDooDoodleDeeDoo Member Posts: 2

Hi Customer Support Specialist! I have a phantom -MYR370 sales transaction that I cannot locate or delete and it's driving me crazy! I have deleted all other sales items in the affected month (Jul 2019) to see if it would disappear but it's still there. Are you able to clear on your end? Thank you!

amount.

in Technical Support

Comments

  • BarsinBarsin Member, Moderator Posts: 2,041 ✭✭✭

    Hey there @DoodleDeeDoo

    It appears that some of your Wave pages might not be communicating with each other, and this is why you are seeing discrepancies in the numbers between different pages.

    I have gone ahead and run what we call a "reflow" on your account. This is a back end process that will ensure that your account is in a good state and that all the numbers presented to you are accurate.

    If the reflow is triggered and the account appears to be in a bad state. The system will automatically work behind the scenes to get your account back to a good place.

    Reach out if you're still having any issues with your numbers!

  • DoodleDeeDooDoodleDeeDoo Member Posts: 2

    Thanks for the awesome suppport @BarsinA! The problem's fixed!

  • SomertymeSomertyme Member Posts: 1

    @Barsin
    We are experiencing the same issues and would like to know if you can assist us

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