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Menu has dissappeared. Only gray boxes.

3cubed3cubed Member Posts: 3

I am having trouble when I log into wave. the last couple days the left hand menu has no selections. There are grey rounded boxes, but no words and nothing can be selected. This is the case on my windows machine and my mac. I have tried Chrome, Safari, and Firefox. However, through chrome on my phone it's fine. Anyone else having a similar problem or have any suggestions?

in Technical Support

Comments

  • 3cubed3cubed Member Posts: 3


    Here's a screenshot

    edited December 12, 2019
  • ConnorMConnorM Member Posts: 1,229 ✭✭✭

    Hey @3cubed! Thanks for reaching out, this definitely is a strange one. When you check on your phone, have you been off of the wifi network that you've been testing on? Also, do you have any antivirus software currently running that might be blocking portions of the Wave software?

  • 3cubed3cubed Member Posts: 3

    Thank you for your response. Have had trouble with this for days and went to do more troubleshooting and it's suddenly working. If it starts up again I'll check back in.

  • ConnorMConnorM Member Posts: 1,229 ✭✭✭

    Sounds like a plan! Thanks for the update.

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