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Problem with Invoice Creation
Cetustone
Member Posts: 31
for the last few months I am facing problem with creation of Invoice, currently this has become a serious problem.
When creating a invoice I cannot select the Invoice Items, the add Items shows but when I select an Item It does not appear on the Invoice, sometimes trying for 5 to 15 times the Items appear but sometime for hours cannot select the Item for Invoice.
My clients does not wait hours for a Invoice, so, I am loosing business.
please solve this problem asap, @AlexL , @ChelseaK @BarsinA @Emma @Alexia
Thanks and regards
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Hi @cetustone . Can you try doing this on either Chrome or Firefox, and can you also confirm the browser that you're using when you normally use Wave?
Normally I use Chrome, Sometimes Firefox, have the same problem with both browser. Tried other browsers and from locations but the result is same. @AlexL
The problem is not solved yet, sending some screen capture videos
(Tested with Google Chrome, Microsoft Edge, Firefox all 32 and 64 bit version and from Different locations and different Internet connections)
@AlexL , @ChelseaK @BarsinA @Emma @Alexia
Hi @Cetustone! Thanks for providing those videos, this insight is really helpful to our team! We have run some tests on the back end here to try clear any bugs that may be impacting your account. Are you able to log in and see if you can try create an invoice successfully?
Hi @EmmaP
We are still facing the problem
February 15, 2020
Hey there @Cetustone
our developers have asked for some further information from you if possible.
We need a screenshot of your dev tools console tab.
Basically you'll want to achieve the action while having this console tab open. This should give us an error code when you're trying to achieve the action on the invoice page.
Thanks so much.
Hey there @Cetustone
Our developers are asking a bit more info from you if possible:
We need a screenshot of your dev tools console tab.
Please try to achieve the action in your invoice page that is not working for you with the console tab open. Then send us a screenshot of the console tab so our team can further investigate what the issue might be. Thanks for your cooperation.