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Resolved: Duplicate transaction issue for some Wave users

SystemSystem Posts: 412 admin

imageResolved: Duplicate transaction issue for some Wave users

Update, June 23, 9:35 p.m. (Eastern)
Our team has implemented a fix for the duplicate transactions in reporting issue. Duplicated and errored transactions in your reports should now be corrected. T...

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edited January 23, 2020 in Help Center Discussion

Comments

  • HRCHRC Member Posts: 1

    hello - this hasn't resolved for me at least. After being forced to reconnect my credit card accounts earlier this year...I have duplicate transactions all the way back to when I started using wave in 2015. Customer service says just merge transactions...and while that is a ginormous task...guess what...merge doesn't work either.

  • AlexLAlexL Member Posts: 2,869 ✭✭✭

    Hi @HRC , I see you have an on-going ticket with the team so I'll let the conversation continue there as we do have the most insight into your account through our ticket form.

  • vctrvctr Member Posts: 3

    iT HASN'T RESOLVED YET.

  • EmmaPEmmaP Member Posts: 639 ✭✭✭

    Hi @vctr! Thanks for reaching out. Are you able to provide some further detail on the issue you're having? We would be happy to help.

  • vctrvctr Member Posts: 3

    I already resolve it.
    I have to erase ALL the transactions from that specific account, I am not sure why suddenly they were duplicated, a very time-consuming glitch..

  • ConnorMConnorM Member Posts: 1,229 ✭✭✭

    Hey @vctr, I'm sorry to hear that glitch had set your workflow back, but I'm glad to hear its been resolved! Please let us know if we can help any further.

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