Receipts stuck in processing status

William713

Someone please help, not sure why this seems to be a continual problem on your site?

Barsin

Hey there @William713

Sorry to hear you're having this issue. Let's try a few troubleshooting steps:

• Try closing and re-launching the app.
• Log out and back into the app.
• Check to make sure that you're connected to a cellular data or WiFi network.
• Ensure that you've turned on permissions from the settings menu of your device.
• Restart your device.

If you're still experiencing the same issue I'd recommend reaching out to our support team via ticket with more details about your phone model number and some screenshots of what the continuing issue is!