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AMEX Declining

MrDeliverabilityMrDeliverability Member Posts: 1

I have a customer attempting to pay an invoice with his AMEX, and it's declined multiple times on our side, and is giving him an Internal Server Error.

He's not had issues using this card with larger purchases, and it's not showing an attempted charge on his side.

Any idea on how to resolve this?

in Sales & Invoicing Technical Support

Comments

  • EmmaPEmmaP Member Posts: 639 ✭✭✭

    Hi @MrDeliverability! Thanks for reaching out. Sorry to hear about the issues your customer is having with payment. I recommend reaching out to our Support team by using the chat option from your Wave account or by submitting a support ticket through our site so we can investigate this further.

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