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I'm getting an "error while processing your payment" on a good card, won't resolve.

JamminJamesJamminJames Member Posts: 5

This message says to try again in a few minutes, but it never works. I know it's a good card. The error reads: "There was an error while processing your payment. Please try again in a few minutes."

I notice a lot of these same errors are reported by others here. Does Wave need to update their software?

What should I do?

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in Sales & Invoicing Technical Support

Comments

  • Kristian_GKristian_G Member Posts: 56 admin

    Hey @JamminJames!

    I've just had a look at your account and I am seeing a number of denied payments on my end. What I can say is that the issue does appear to be with the customer's card/account.

    I'm a bit hesitant to provide any more information about this in a public space, so what I'd recommend doing (if you don't mind), is reaching out to our Support team for further information and next steps.

    Feel free to include a link to this thread as well for a bit of context. Alternatively you can just send me a DM if you'd like too.

    edited March 31, 2020
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