Customer Statement Account Activity Overview

KathrynJ

Hi there!

I created a customer statement but when selecting an overview of account activity, it's not registering one of the invoices as paid (therefore the balance owing is incorrect). But, when I select outstanding amounts, it captures the information correctly. How can I resolve this in the account activity overview?

Thanks!

Barsin

Hey there @Kathryn

You may need to locate the invoice payment under Accounting > Transactions. Can you locate the payment for this invoice? How does the invoice flag appear under your invoices? If you can send us some screenshots of the discrepancy appearing in your customer statements that would be great!