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Where is my $$? Been a customer of wave for 5 years

TexasSignmakerTexasSignmaker Member Posts: 1

I have run $300k+ last year and been with Wave for years. Spend $5k in processing fees so you would think I would deserve a response from them. You advertise 0% bank payments due to Covid-19 so I suggested a client pay w/ bank. That was two weeks ago and $$ has not cleared. When will you give me my funds and why did you charge $10 to process the payment? RESPOND PLEASE or I'm leaving to go to square.

edited April 20, 2020 in Sales & Invoicing Technical Support

Comments

  • MavicMavic Member Posts: 5

    Same here...no response from Wave team for about 2 weeks already.
    I'm not sure what is going on there.

  • AlexLAlexL Member Posts: 2,869 ✭✭✭

    Hey @TexasSignmaker , I see that you were able to get this resolved over chat with one of our agents. Glad you got to the bottom of it!

    Hi @Mavic , is this in regards to the email you received about not being able to transfer your data over? If so, this email is in fact from us and we are unable to transfer your account over automatically.

    edited April 20, 2020
  • MavicMavic Member Posts: 5

    Hi @AlexL, thanks, I got answer on this.

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