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Stored Credit Card Declined

SSASSSSASS Member Posts: 1

I have a customer that has stored credit card payment methods which have worked in the past and it is no longer working. When they attempt to pay an invoice the transaction is declined.
There is not a problem with the card.
I had noticed prior to this that the same credit card (same last 4 digits) was stored 3 times so I deleted 2 of these. Now it is not accepting the card at all. I deleted the last remaining entry of the stored card and they tried to re-enter the card information but it still didn't work.
Did my deleting a duplicate entry of the same card cause Wave to not accept this number again?
Other problem?
Thanks for your help.

in Sales & Invoicing Technical Support

Comments

  • AlexiaAlexia Member Posts: 3,314 ✭✭✭✭

    Hi @SSASS.

    I went and took a look on our end, and from what I can tell, a hold has been put on the card of one of your clients. They should be able to clear this up with their bank, they'll just have to give the bank a call.

    Let me know if anything else comes up.

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