assigning a credit note to an invoice

ramtops

I issued an invoice to a client, and after some discussion, we had to reduce the amount billed, so I issued an invoice with a negative amount.

But now both the original and the negative are showing on the statement - how can I assign the negative invoice to the original, so they zero off in the outstanding sales ledger, please?

Thanks in advance.

ConnorM

Hey @ramtops! Great question here! What I'd actually recommend doing, instead of issuing a new invoice with a negative amount, would be to create a negative line item within the discounted invoice itself. That would be an easier way of showing this within your accounts.

ramtops

Then my audit trail doesn’t match the client’s. They have had both invoice and credit note.

Barsin

Hey there @ramtops

Our system currently does have Credit Notes available at this time. So my apologies about this. Connor has given you a workaround in the meantime, but I would recommend checking out our other thread for more context or other potential ideas!

ramtops

Thank you, but Connor’s solution, as I said, ruins my audit trail.

CallieP

Hi @ramtops , thanks for this feedback here.

As long as the item is explicitly named Credit Note or something similar, this should suffice in terms of record-keeping - but if you're concerned that this bookkeeping wouldn't be an accurate enough picture of your business for auditing reasons, an accountant will be best able to provide insight into alternative options.

As for what we here in the Community can offer in terms of workarounds, what @ConnorM and @BarsinA have mentioned is our best suggestion at this time. Thanks for understanding.