Customer Experience and Onboarding Workflow

momotofoo

Hi Wave team,

This might be something to pass onto your CX or web developers but the current experience for existing users is painful if they accidentally click on the wrong google account when signing into wave.

Trying to sign in with the wrong google account forces you into an onboarding flow that you can't get out of easily. Clicking on 'Your account" forces you back into the onboarding workflow. You have to go clear the cookies associated with the Wave site in your browser before you can log in again.

I get why that design decision was made, but shouldn't there be an easier way to get out of the onboard flow if you're an existing customer? A link that redirects the user to the sign in page again and allows them to get out of the onboarding flow would improve the customer experience.

CallieP

Hi @momotofoo , welcome to the Community! Thanks so much for sharing this specific feedback and how the feature impacts your workflow. I'm passing this feedback along to our developer team who works on building this onboarding flow for their consideration. As of right now, this isn't something the team is looking to change, just to be transparent - but feedback like this helps us understand why it might be worth changing in future! Thank you again for sharing.