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Split deposits reflected in customer statements not as payment amount

Jason_wineJason_wine Member Posts: 2

Client has been paying off overdue invoices with check amounts that don't match invoice amounts. This causes me to split deposits between invoices. That's fine. But when I generate a customer statement, payment amounts don't match the actual check amounts. This makes it difficult for client to reconcile their payments with my statement. Is there any way to get a customer statement to reflect actual check payment amounts?

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    ConnorMConnorM Member Posts: 1,229 ✭✭✭

    Hey @Jason_wine! Thanks for reaching out here. This is a great question, that can be a bit of a particular situation. Unfortunately, there isn't a way for the customer statement to reflect the actual check amounts, since the customer statement is generated from the invoices that have been associated with the customer, and not the payments that have been applied against them. I'm sorry for the inconvenience here!

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