Estimate drafting

llebzaa

Hi, i'm having a challenge with creating an estimate...after clicking on the create an estimate option nothing shows up...it just shows a blank screen with the create an estimate tab.

what could be the problem?

thanks

CallieP

Hi there @llebzaa , thanks for your message! I'm sorry to hear you're having trouble with Estimates here. In this case, it sounds like it may be a browser/network issue. See below for some troubleshooting on this issue. If after trying all of the below tests, you're still having trouble, please feel free to reach back out and we can see what we can do!

Browser Troubleshooting
Wave supports the latest versions of Chrome, Firefox, and Edge. We'd also recommend that you try using Wave with browser extensions disabled. If you have Chrome, try opening up an incognito window, logging into your Wave account, and try again (or if you have Firefox, open a private browsing window).

If that doesn't work, you may also need to clear your cache and cookies. You can read more about the browsers we support, and how to troubleshoot issues for your individual browser HERE.

Network Troubleshooting

1. If you're using a VPN, please disable it.

2. Please power-cycle your modem and/or router. A great article that walks you through how to do this, and why it helps is available here: https://www.lifewire.com/how-to-properly-restart-a-router-modem-2624570.

3. Try connecting to a different network. The fastest way to do this is usually to tether to your mobile device.

4. If you're still having trouble, please make sure that your browser is compatible with Wave.

5. Disabling your antivirus software, or adding waveapps.com to your antivirus whitelist should resolve any access issues you're having with our integrations or third party modals (such as banking login info).

I know these tests can seem random, but I've seen these very things work for users in the past! If none of this helps, let me know and we can go from there.