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System Not loading the Menu or any screen Error 502

sabsab Member Posts: 2

Hi,
The system doesn't allow any access and a new capture screen keeps popping up.
Thanks

in Technical Support

Comments

  • CalliePCallieP Member Posts: 439 admin

    Hi there @sab , thanks for reaching out! I'm sorry to hear you're having some trouble with your page loading here. based on the image you've provided here, I'm going to suggest some browser/network troubleshooting as a starting point. If after trying all of the below tests exactly, you still have trouble, please feel free to reply and we can continue investigating from there! Thanks so much.

    Browser Troubleshooting
    Wave supports the latest versions of Chrome, Firefox, and Edge. We'd also recommend that you try using Wave with browser extensions disabled. If you have Chrome, try opening up an incognito window, logging into your Wave account, and try again (or if you have Firefox, open a private browsing window).

    If that doesn't work, you may also need to clear your cache and cookies. You can read more about the browsers we support, and how to troubleshoot issues for your individual browser HERE.

    Network Troubleshooting

    1. If you're using a VPN, please disable it.

    2. Please power-cycle your modem and/or router. A great article that walks you through how to do this, and why it helps is available here: https://www.lifewire.com/how-to-properly-restart-a-router-modem-2624570.

    3. Try connecting to a different network. The fastest way to do this is usually to tether to your mobile device.

    4. If you're still having trouble, please make sure that your browser is compatible with Wave.

    5. Disabling your antivirus software, or adding waveapps.com to your antivirus whitelist should resolve any access issues you're having with our integrations or third party modals (such as banking login info).

    I know these tests can seem random, but I've seen these very things work for users in the past! If none of this helps, let me know and we can go from there.

  • sabsab Member Posts: 2

    Dear Callie @CallieP ,
    Thank you for your reply,
    After following your steps and still no luck I figured it had to be that certain servers blacklisted our ISP's IP range.
    I informed the ISP and they have fixed the issue and I am able to now access the application.
    Thank you for your support.
    Best Regards,
    Sab

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