estimate page not loading on any browser

ronrav

My estimate page does not work on PC but it does on my phone ,any ideas ..tried 4 browsers.

CallieP

Hi there @ronrav , thanks for your message! I'm sorry to hear you're having trouble with your Estimates page loading. Thanks for taking the time to test some browsers out. If you're able to load it on your phone, it may be a machine issue. Is your computer's software up to date? A computer technician may be able top help you with troubleshooting the machine itself, as well. That said, here are some other browser/network troubleshooting options to give a try as well! If none of these work, it may be a machine issue.

Browser Troubleshooting
Wave supports the latest versions of Chrome, Firefox. We'd also recommend that you try using Wave with browser extensions disabled. If you have Chrome, try opening up an incognito window, logging into your Wave account, and try again (or if you have Firefox, open a private browsing window).

If that doesn't work, you may also need to clear your cache and cookies. You can read more about the browsers we support, and how to troubleshoot issues for your individual browser HERE.

Network Troubleshooting

1. If you're using a VPN, please disable it.

2. Please power-cycle your modem and/or router. A great article that walks you through how to do this, and why it helps is available here: https://www.lifewire.com/how-to-properly-restart-a-router-modem-2624570.

3. Try connecting to a different network. The fastest way to do this is usually to tether to your mobile device.

4. If you're still having trouble, please make sure that your browser is compatible with Wave.

5. Disabling your antivirus software, or adding waveapps.com to your antivirus whitelist should resolve any access issues you're having with our integrations or third party modals (such as banking login info).

I know these tests can seem random, but I've seen these very things work for users in the past! If none of this helps, let us know and we can go from there.