Before I switched to Wave, Quickbooks made credit memos super easy. I thought for sure Wave would have this functionality, but they don't. I've looked around and found many convoluted work arounds, but still not basic credit memo features. Wave, can you PLEASE add this feature?
I have customers who like to pre-pay me random amounts of money for future services, and keeping track of their credit is currently done manually outside of wave. I'd really like to add a credit to the customers account, and when I create and invoice, subtract from that credit....
@James_Hudson said:
Hey @AndréKoch , I believe you can set the credit note off against the original by creating a deposit and withdrawal transaction in the Transactions page, one to mark the original invoice as paid, and one to mark the negative invoice as paid.
Categorizing the withdrawal transaction as a refund to the negative invoice that you've created should mark the negative invoice as paid!
Oh my, that will create a reconciliation nightmare! As @AndréKoch said, you could do that against a dummy cash account, but one still ends up with a bunch of customer invoices that look as if they were paid in full, which may not at all be the desired behavior. Plus, depending on the circumstances for the adjustment, this may not be something you want to expose to a customer on a statement (think about a credit against an invoice for an intermediary wire payment fee deducted by a bank).
Please introduce the CN feature. Surely managing an accounting platform you should know that this is a required feature. As the members here have given some good advice on what it should do and how it should work, i think it would be best to chat to a few accountants about this - just to make sure you cover all (or at least most) of the basis. Also the fact that once an invoiced is sent it SHOULD NOT BE editable (which some are probably using as a workaround - which is why i mention it here). This is a certain loophole for fraudsters, and i'm sure Wave would not want to be associated with even the slightest of a possibility of this...?
@lagreca yes, we hear you. We fully admit that credit memos and customer prepayments (deposits) are a little bit more difficult to do in our system than users deserve. We don't have immediate plans to introduce workflows for this, but I hope the below helps you and others do this easier.
For both, you have to manually create either a single "Customer Prepayments and Customer Credits" account in your Chart of Accounts and then attach a Customer to each prepayment transaction (for tracking), or create a "Customer Prepayments and Customer Credits" account per customer if you want to be rigorous.
For prepayments, when you wish to apply it as a payment to an invoice, you would Record a Payment, pick the Payment Account as "Other", and then select your prepayment account from the second drop down. In this way, you'd reduce that prepayment account as you also clear your receivables.
For credit memos, you'd have to create a journal entry that debits your "income" account where you posted the sale, and credit your "credit memo" account. Here's a screenshot for it.
@Sarah_S@Dirk_Jonker@SteveHale. Thanks again for adding the +1 for having a credit note feature in Wave. This is something that I will bring to the attention to our product team to see if they have any plans of rolling it out in the new year.
Can an admin team member please indicate when credit notes will be implemented?
Every business that has GST/VAT obligations needs this feature. I've tried to send multiple credit notes last month and it has messed up everything by doing negative invoices etc. PLEASE HELP!
I really would like to stick with wave especially now that I have everything linked, but no credit notes is a major problem...
+1 for the CN situation. I have a raised PO from a customer that I can only have taken off their system by providing a correctly formatted Credit Note. They will not accept a negative invoice. Without this, it will sit as unpaid on my account with them which is going to cause no end of issues.
+1 for Credit Notes. Agree with all previous posts from users. This should be solved ASAP. Without a CN facility no bookkeeper, accountant or business owner can do their job properly. Simple.
Hey all, we don't currently have a timetable for implementing credit notes, although with all of the insight in this thread, I'm happy to have our Product team dig into this. Thanks again for sharing your feedback about this!
The way I deal with Credit Notes is to rename my invoice as such. The invoices can be individually renamed as something other than an invoice. The Credit Note will still have a unique identifier in your invoice numbering.
I simply would like to apply the amount of a credit to an open invoice and show each as paid without creating a refund. I do perishable merchandise and credits are a daily thing for me. Presently the credit remains an unpaid invoice. I can apply the amount to an open invoice as a payment, and have setup an internal account to accommodate the transaction, but the credit remains unpaid. If i show the credit invoice as paid, it creates a refund to the customer that really messes things up!
Otherwise the app is fantastic, everything so far has been really easy and pleasant to use. However, I have to figure this out or its QB for me..
@Ryan_W said:
Hey all, we don't currently have a timetable for implementing credit notes, although with all of the insight in this thread, I'm happy to have our Product team dig into this. Thanks again for sharing your feedback about this!
This is very concerning, that Wave does not see this as a necessity for an accounting platform. As many have mentioned, because of this I too am now on the lookout for an alternative option
I don't believe there is an accountant, account software of anything relating to accounts in the world which doesn't provide "credit note" option, the fundamental basics of accounts is credit / debit, it's just a negative invoice, so not sure what the complexity is, however staggered Wave doesn't offer credit note facility
Does need looking at urgently
PS Just noticed a huge issue to, if I create an negative invoice and call it a credit note, then makes no odds, as the original invoice is still showing as due!
We also need a credit note function. It’s a key accounting document. I’m very surprised wave is choosing to ignore its users requests and trying to make work around? Most other software I’ve looked at has this function.
Now that I'm fully invested in Wave I find this weakness. So far Wave has been great to use for invoicing, but not having a credit memo feature is rotten. I sure would like to see this added.
@finleydesign said:
I don't believe there is an accountant, account software of anything relating to accounts in the world which doesn't provide "credit note" option, the fundamental basics of accounts is credit / debit, it's just a negative invoice, so not sure what the complexity is, however staggered Wave doesn't offer credit note facility
Does need looking at urgently
PS Just noticed a huge issue to, if I create an negative invoice and call it a credit note, then makes no odds, as the original invoice is still showing as due!
This is true. But then I follow the practice in which I create a 'Undeposited Funds' account and mark both invoices paid into that account. The account will balance back to zero with both invoices paid. Not difficult. As long as you make a reference in the credit note to the invoice that is being credited.
This is true. But then I follow the practice in which I create a 'Undeposited Funds' account and mark both invoices paid into that account. The account will balance back to zero with both invoices paid. Not difficult. As long as you make a reference in the credit note to the invoice that is being credited.
Need credit note function. It is common practice on most other bookkeeping programs. When a customer returns an item a credit note should be issued showing refund and putting item back into stock.
Hey everyone! Just thought I would give you an update -- we hear you, and our community team is going to be working a response to add to this post. Stay tuned.
Thanks so much for your continued contribution to this thread over the last few years.
We recognize this is a limitation to a number of our customers at present. For full transparency, one of the major projects we’re working on for 2019 is an overhaul and update to our invoicing system. Though we can’t guarantee this will be implemented, this is the best time for submitting feedback in regards to this feature, and we thank you for your patience, and for letting us know how much of a priority this is for you to see in your accounting software. It is something we’re having serious conversations around implementation at the moment, and the feedback in this community has been a major factor in this discussion.
Look for the product team ( @Rahim ) to engage you more in the future because it will help them better understand this when looking at it.
Credit memos are a basic function used in every other accounting software e.g. Xero.. This is definitely a must. Being new to wave I most definitely find this a tad disappointing and would definitely reconsider going back to paying for software for that basic function. You really can't function properly without it
To add my voice to this thread. Any discussion about workarounds and request for use cases to clarify need is shocking. Credit notes are not a new or unique accounting concept. They are basic and required to maintain proper accounting records for tax reasons. This discussion has been going on for YEARS; entirely too long.
+1 for Credit Notes and urgently please! It drives me crazy. I've tried different workaround, but it still messes up my sales! I need to cancel invoices for reasons such as project cancelled, or mistake/change on the details. So the work has **not **been done, therefore it cant be treated as bad debt. Please can you update us about this function?
Hey everyone. While I don't currently have an update in terms of where we are of adding a credit note feature in Wave.. I do want to reach out to say that your +1's and voices are being heard. We're going to be looking at this thread when we roll out the planning of adding this specific feature to invoicing. Once we have a more solid idea/timeline of when this will be on a roadmap and when we're working on invoicing in general.. we will be sure to update everyone here. Appreciate your patience on this for the time being.
Comments
Before I switched to Wave, Quickbooks made credit memos super easy. I thought for sure Wave would have this functionality, but they don't. I've looked around and found many convoluted work arounds, but still not basic credit memo features. Wave, can you PLEASE add this feature?
I have customers who like to pre-pay me random amounts of money for future services, and keeping track of their credit is currently done manually outside of wave. I'd really like to add a credit to the customers account, and when I create and invoice, subtract from that credit....
Oh my, that will create a reconciliation nightmare! As @AndréKoch said, you could do that against a dummy cash account, but one still ends up with a bunch of customer invoices that look as if they were paid in full, which may not at all be the desired behavior. Plus, depending on the circumstances for the adjustment, this may not be something you want to expose to a customer on a statement (think about a credit against an invoice for an intermediary wire payment fee deducted by a bank).
Please introduce the CN feature. Surely managing an accounting platform you should know that this is a required feature. As the members here have given some good advice on what it should do and how it should work, i think it would be best to chat to a few accountants about this - just to make sure you cover all (or at least most) of the basis. Also the fact that once an invoiced is sent it SHOULD NOT BE editable (which some are probably using as a workaround - which is why i mention it here). This is a certain loophole for fraudsters, and i'm sure Wave would not want to be associated with even the slightest of a possibility of this...?
@lagreca yes, we hear you. We fully admit that credit memos and customer prepayments (deposits) are a little bit more difficult to do in our system than users deserve. We don't have immediate plans to introduce workflows for this, but I hope the below helps you and others do this easier.
For both, you have to manually create either a single "Customer Prepayments and Customer Credits" account in your Chart of Accounts and then attach a Customer to each prepayment transaction (for tracking), or create a "Customer Prepayments and Customer Credits" account per customer if you want to be rigorous.
For prepayments, when you wish to apply it as a payment to an invoice, you would Record a Payment, pick the Payment Account as "Other", and then select your prepayment account from the second drop down. In this way, you'd reduce that prepayment account as you also clear your receivables.
For credit memos, you'd have to create a journal entry that debits your "income" account where you posted the sale, and credit your "credit memo" account. Here's a screenshot for it.
@JamieD said:
Any news on this development JamieD?
Yes I totally agree. "Work arounds" are totally unacceptable for such a basic function as a Credit Memo.
Can an admin team member please indicate when credit notes will be implemented?
Every business that has GST/VAT obligations needs this feature. I've tried to send multiple credit notes last month and it has messed up everything by doing negative invoices etc. PLEASE HELP!
I really would like to stick with wave especially now that I have everything linked, but no credit notes is a major problem...
+1 for the CN situation. I have a raised PO from a customer that I can only have taken off their system by providing a correctly formatted Credit Note. They will not accept a negative invoice. Without this, it will sit as unpaid on my account with them which is going to cause no end of issues.
+1 for Credit Notes. Agree with all previous posts from users. This should be solved ASAP. Without a CN facility no bookkeeper, accountant or business owner can do their job properly. Simple.
Hey all, we don't currently have a timetable for implementing credit notes, although with all of the insight in this thread, I'm happy to have our Product team dig into this. Thanks again for sharing your feedback about this!
The way I deal with Credit Notes is to rename my invoice as such. The invoices can be individually renamed as something other than an invoice. The Credit Note will still have a unique identifier in your invoice numbering.
I simply would like to apply the amount of a credit to an open invoice and show each as paid without creating a refund. I do perishable merchandise and credits are a daily thing for me. Presently the credit remains an unpaid invoice. I can apply the amount to an open invoice as a payment, and have setup an internal account to accommodate the transaction, but the credit remains unpaid. If i show the credit invoice as paid, it creates a refund to the customer that really messes things up!
Otherwise the app is fantastic, everything so far has been really easy and pleasant to use. However, I have to figure this out or its QB for me..
This is very concerning, that Wave does not see this as a necessity for an accounting platform. As many have mentioned, because of this I too am now on the lookout for an alternative option
I don't believe there is an accountant, account software of anything relating to accounts in the world which doesn't provide "credit note" option, the fundamental basics of accounts is credit / debit, it's just a negative invoice, so not sure what the complexity is, however staggered Wave doesn't offer credit note facility
Does need looking at urgently
PS Just noticed a huge issue to, if I create an negative invoice and call it a credit note, then makes no odds, as the original invoice is still showing as due!
Need credit note for Reteniton ~~~!
Now that I'm fully invested in Wave I find this weakness. So far Wave has been great to use for invoicing, but not having a credit memo feature is rotten. I sure would like to see this added.
This is true. But then I follow the practice in which I create a 'Undeposited Funds' account and mark both invoices paid into that account. The account will balance back to zero with both invoices paid. Not difficult. As long as you make a reference in the credit note to the invoice that is being credited.
yeh but its 2019!!!!
Another vote for this!
Need credit note function. It is common practice on most other bookkeeping programs. When a customer returns an item a credit note should be issued showing refund and putting item back into stock.
Hey everyone! Just thought I would give you an update -- we hear you, and our community team is going to be working a response to add to this post. Stay tuned.
one more vote ;o)
Thanks you !
Thanks so much for your continued contribution to this thread over the last few years.
We recognize this is a limitation to a number of our customers at present. For full transparency, one of the major projects we’re working on for 2019 is an overhaul and update to our invoicing system. Though we can’t guarantee this will be implemented, this is the best time for submitting feedback in regards to this feature, and we thank you for your patience, and for letting us know how much of a priority this is for you to see in your accounting software. It is something we’re having serious conversations around implementation at the moment, and the feedback in this community has been a major factor in this discussion.
Look for the product team ( @Rahim ) to engage you more in the future because it will help them better understand this when looking at it.
To add my voice to this thread. Any discussion about workarounds and request for use cases to clarify need is shocking. Credit notes are not a new or unique accounting concept. They are basic and required to maintain proper accounting records for tax reasons. This discussion has been going on for YEARS; entirely too long.
Yes we really need this. It's driving me crazy as the particular invoice is forever there messing up the aging report. Cant wait!
+1 ...how can you developp an acounting system without credit notes ???
it is part of the basics of accounting all over the world ....it is like building a car that can only turn on the right ..and not on the left ...
+1 for Credit Notes and urgently please! It drives me crazy. I've tried different workaround, but it still messes up my sales! I need to cancel invoices for reasons such as project cancelled, or mistake/change on the details. So the work has **not **been done, therefore it cant be treated as bad debt. Please can you update us about this function?
Hey everyone. While I don't currently have an update in terms of where we are of adding a credit note feature in Wave.. I do want to reach out to say that your +1's and voices are being heard. We're going to be looking at this thread when we roll out the planning of adding this specific feature to invoicing. Once we have a more solid idea/timeline of when this will be on a roadmap and when we're working on invoicing in general.. we will be sure to update everyone here. Appreciate your patience on this for the time being.