Payment page stuck in endless loop on desktop

ArctypeCD

Anyone else have this issue? I was able to setup payments on the mobile but for whatever reason when I click the payment tab on the desktop version it just gets stuck in a redirect loop and will not load. I can send invoices via both desktop and mobile but the desktop versions shows payments as off whereas mobile shows them as on. Regardless, none of my invoices I send out are showing online payment options for clients even if I do it from the phone app where the preview shows them as on.

I have tried the following:
Disabled my adblocker
Cleared Cache and Cookies
Tried on Chrome, Firefox and MS Edge
3 Different laptops
Whitelisted wave
I am just on a home network - and it does it on other networks

Any help or suggestions would be greatly appreciated

Barsin

Hey there @ArctypeCD

My apologies you're experiencing this issue. In these cases I'd recommend reaching out to our support team through an online ticket submission. They may be able to look into whether a connection between your Wave account and your payments account are broken. When you reach out mention all of the browser troubleshooting steps you've attempted already!

Thanks!