Home› Sales & Invoicing› Sales & Invoicing Technical Support

Refund

DevanteDevante Member Posts: 2
Finally got one email back saying they could help with the refund just let them know. I emailed back yess please refund my customer for invoice 2. Still no reply, in email I sent before I already asked for a refund.Nothing sent about them even handling it.Thought this was an easy app to use but when it comes to support they hard to reach and not very helpful.
in Sales & Invoicing Technical Support

Comments

  • AlexLAlexL Member Posts: 2,869 ✭✭✭

    Hey @Devante , it looks like one of our Support agents did get back to you but just so you're completely in the know, Credit Card refunds do take 3-5 business days to hit your customer's account so this would be the reason why they didn't see it in their account right away.

  • NZDesignsNZDesigns Member Posts: 1

    @AlexL How long do ACH transfer refunds usually take?

  • AlexLAlexL Member Posts: 2,869 ✭✭✭

    @NZDesigns depending on how quickly the bank processes our request, it can take 5-10 business days to arrive your customer's bank account.

Sign In or Register to comment.