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Collect billing info without charging client

GoodlandtravelllcGoodlandtravelllc Member Posts: 1

Hello,
I run a travel agency and would like to invoice clients to collect their billing info (billing address, credit card info etc...) but not actually charge them. I take that info and pay the supplier (i.e., royal caribbean) directly. Can Wave send an invoice to the client requesting collection of billing info without actually collecting a payment directly?

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    Tranquil_8lueTranquil_8lue Member Posts: 1
    How can I send a refund if it’s been over 90 days?
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    AlexLAlexL Member Posts: 2,869 ✭✭✭

    Hey @Goodlandtravelllc , the only way this is possible with an invoice is if you're charging your customer's info directly when they supply it to you. In addition, we then store the info for you and obfuscate certain card numbers so that it can only be accessed for paying Wave invoices moving forward.

    If you need to have your customer's info and access it regularly I'd suggest reaching out to them directly via the phone or email to acquire this info.

    Hey @Tranquil_8lue , looks like our Support team was able to help you refund this via ticket. Please reach out to the agent directly if you have any further questions!

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