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Customers sending etransfers to mailer@waveapps.com

RickcoutureRickcouture Member Posts: 7

when i invoice customers and mention etransfers are preferred, some clients mistakenly simply send the etransfer to "mailer@waveapps.com" as that is "who" the invoice is from in their email inbox.

Is there a way to ensure wave invoices appear to be sent by MY email address?

edited December 17, 2020 in Sales & Invoicing Technical Support

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    KavKav Member Posts: 1

    Hi I second this. It would be great if you could come up with a way so that the invoice e-mails are sent by my company e-mail instead of wave or hide the wave address. The wave branding on the invoice is fine but when the e-mails are also sent using a wave address my customers tend to get confused.

    Thank you!

    I love the wave btw and I've been using it for almost a year now. These small improvements could also make my life much easier!

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    NaazConsulting_2018NaazConsulting_2018 Member Posts: 1

    Hi

    Same. My clients are replying back to the "mailer@waveapps.com". Is there anyway these emails could be accessed or forwarded to the business email.

    Thanks

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    RickcoutureRickcouture Member Posts: 7

    workaround is to print the invoice as a pdf - then you can save a pdf that does not have the wave payments link in it...then you can email that to your client using your own email...3 quick steps instead of 1 but still not too bad to do...unless you are using a smartphone...

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    seanlearyseanleary Member Posts: 1

    I've had this issue as well. A client replied to an invoice reminder directly, and we never got their reply. It resulted in some additional friction as emails were missed and patience on both sides wore a bit thin.

    Please resolve this Wave.

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