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Wave Connect - Cannot Import Invoices

SHSSHS Member Posts: 1

I have been using Wave Connect for several months now to upload invoices. Since yesterday however, it doesn't seem to be working. All I see after clicking "Upload Invoices" are the three dots indicating that something is loading or processing, but nothing gets uploaded at all. How do I fix this?

in Technical Support

Comments

  • JulianPJulianP Member Posts: 1,002 ✭✭✭

    Hey @SHS !

    A lot of the time, this can be fixed by tweaking some things in your internet browser. Wave supports the latest versions of Chrome, Firefox, and Edge. We'd also recommend that you try using Wave with browser extensions disabled. If you have Chrome, try opening up an incognito window, logging into your Wave account, and try again (or if you have Firefox, open a private browsing window).

    If that doesn't work, you may also need to clear your cache and cookies. You can read more about the browsers we support, and how to troubleshoot issues for your individual browser HERE. If you are still having problems or if you have any other questions, please get in touch.

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