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Not receiving export emails

PQEPQE Member Posts: 5

I have done the export data for accounting and receipts 2 days in a row and I am not receiving the emails. I have checked trash and spam.

in Account Settings Technical Support

Comments

  • ralphhaibyralphhaiby Member Posts: 4

    I am facing the same issue, and urgently need the full export (the reports exports are not enough)... Kindly let us know how we can access it the soonest

  • JulianPJulianP Member Posts: 1,002 ✭✭✭

    Hey @PQE !

    I did a bit of digging on my end and I noticed that your email address is blocking incoming Wave emails. To prevent this moving forward, please white list our mailer@waveapps.com email address so you can successfully receive your export.

    Hey @ralphhaiby !

    After taking a look on the back end, it looks like your email address is successfully receiving your data export emails. If you can't locate them in your inbox, try checking your junk/spam folder.

  • PQEPQE Member Posts: 5

    Thank you. @JulianP I went back and added it to the white list and I still didn't get anything so I ended up changing the email address and so far I got 2 of the 3.

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