Account Settings Technical Support
Discussion List
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The Wave Community will go offline on June 30, 2022. We’d like to thank everyone who participated over the past 5 years with your questions, responses, and feedback. As of June 3, we’ve closed the community to new posts and discussions. FAQ How can I get help from Wave moving forward? Use the help button in the bottom right corner of your acco…
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For tailored support, check out our chatbot, Mave, in your Wave account. You’ll first need to log in to your Wave account or sign up. Once you’re logged in, you’ll see Mave in the bottom right corner. Mave is the fastest way to get answers about using Wave 24/7. Our Support Team is available through Mave Monday to Friday from 9 a.m. to 5 p.m. Eas…
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My bank transactions have not updated for over a month now making the use of Wave nearly moot. I've tried using the chatbot to no avail. As far as I understand it I should have access to live chat since I use Wave Payments - but have constantly been told by the bot that, "Support from a human agent is included for customers using Wave Payment…
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the auto categorization feature is creating more work for me than it is eliminating. How do I disable this feature?
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Do you have a french version of your application?
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Hi all Newbie here with little account knowledge. I wanted to record a purchase of new vehicle and wanted to know how should I record this hypothetical scenario below Purchase of vehicle $100,000 Bank Loan - $50,000 Bank Interest - $10,000 Loan term - 60 months Repayment - $1000 monthly Based on this post, I think i worked out * Create an asse…
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Hi there, I am in the process of moving my business from Google G-Suite to Microsoft Small Business and would like to remove the sign in with Google and replace my login with a username and password.. Can you please let me know how to do this. Regards Dave
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I just noticed that my business reports are being generated with my old business logo, which I removed from my invoices a long time ago. How can I get rid of it?
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Hi, I recently got an MBNA Canada MasterCard, and want to add it to my account, however it is not present in the list of selected banking institutions on wave apps. Please advise on how I can connect this card?
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I'm getting an error when trying to archive a business. Before you can archive this business, you must take the following actions. Disconnect your Payments account When you’re finished, reload this page to continue archiving this business. There's no option to disconnect my payment account. I need to do this as the new account owner taking over …
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I would like to know how to change the business name
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In the Accounting>Transactions view, categories are visible. But I see no place there to export that data. In the Reports>Account Transactions view, the categories are not visible, but I can export data. The resulting CSV has no categories listed. I can't find a page that will export data that shows categories along with my transactions. …
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Hi, i am unable to log in to my account anymore. My username is info@documentti.com which was set up a few years ago. The domain (documentti.com) has since expired but i have never changed the username. I cannot do a password reset because i cannot access emails to an expired domain.Please help!
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As shown in the attached images, when I clicked on "add vendor" for a transaction today, I got an error message. I am not sure what has gone wrong.
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Hi - I had two payments from clients about a week ago and went to check the status today. the payment was successful but I have not been paid. It appears that my payouts are disabled? This is my first time using wave. I was never alerted from anyone about this. How can I go about getting these payments processed and paid out? thank you
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This announcement in the news letter email I received today: Coming soon: Automatic categorization of transactionsYou want Wave to automate repetitive tasks, but you also want control over your bookkeeping. We hear you!We’re planning to roll out a new feature that will notify you about automatically categorized transactions so you can review them…
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Hi I am unable to verify my email as I dont get the verification email. Email address is correct. Spam is empty. Email provider says the issue is not from their side. Thanks in advance
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Hi, first, is there 2 step verification? Also, if not, how can I change my email address to use Google which does have 2 step? With banking info on the site, I want to protect my information
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Hi! My client just added me as an editor. I have several accounts already with Wave and am quite familiar with it. Somehow, when they added me, I can only see the word "accounting" and there is no drop down menu next to it. They set it up as a personal. If they re-set it up as a business would that fix it or where is the disconnect.…
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Hi, I've been trying to connect my RBC business account to Wave and I get to the point where Wave asks me to "log into your bank account and update your account. Then, return to Plaid to continue" I can't figure out what exactly I need to update. Has anyone else had this problem? Thanks so much, Monica
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Hi everyone, Really wanting to know if there is a way to set the timezone for the account in Wave? Currently, when allocating a payment made on an invoice, it set's the time and date according to a USA timezone ( I believe) which often sets the payment as a day behind. My Profile has my location down as Australia, but this does not affect the tim…
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I have my ally bank account connected to wave invoicing, and I can see the three accounts that I actually have open--a checking account and two savings accounts--but there is another account listed that's described as a "business checking" account, something Ally bank doesn't even offer. I don't recognize the three digits shown at the en…
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Anyone Help ? Somehow my email has been deactivated and now I don't receive the verification email. Kindly help my email id is *******@*****************.***
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In the Transactions display, it shows just around the most recent 30 transactions. I need to show ALL the transactions (goes back 3 years). I don't want to click the "Load More" button 50 times (!!!) to display them. How can I easily show ALL the transactions? Thanks
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Hello, I've been a Wave user since 2015. However, I haven't fully utilized the accounting features until now. I would love to know how I can "zero" or hide the accounts that I'm no longer using so that it shows me my correct "All Accounts" $$ amount. I'm currently only using the Lexy & Randy Checking, PayPal 2021, Checkin…
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I noticed that unless I manually "sign out", I remained logged in at Wave even after I close the tab or browser and reopen ... isn't this a security issue ? Shouldn't I be logged off after a period without activity or if I close the browser or tab etc ??
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Hi, I have two businesses and a personal Wave account, but while both of my initial businesses have a Nigerian address as I set, the other one is automatically set to US. When I try to change it, it shows me this error message. It's confusing for clients when I state one address but have a different one on my invoice and the Mave chatbot isn'…
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I'm attempting to connect with US Bank and can't seem to get it to work. After I put in my credentials I get a note from Plaid that says "action required with your account" (see screenshot). I hit continue, go to US Bank and log in successfully, then return but nothing happens. I have been able to successfully connect my US Bank account …
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Transactions stopped populating in the "reconciliations" page 6 weeks ago, they show fine in the "transactions" page. Its also showing our bank connection is turned off - even though we can see new transactions each day in "transactions". We cannot turn it back on because it says incorrect bank username. the usernam…
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I can't connect to US Bank. The error I get is Action required with your account, Log in to your bank and update your account. Then, return to Plaid to continue. I log into my account, but there is nowhere to allow access. Any ideas would be most appreciated. Thanks
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In trying to connect my Vancity account for the first time today I am not receiving the security code by text, which is likely coming from Vancity directly. Are there known issues connecting Vancity accounts at the moment? Looks like a previous comment refers to a similar issue.
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It seems only password authentication is available for account access. How do I secure my wave account with multi-factor or 2-factor authentication to protect my banking info?
