My problem is that the last 12 invoices still marked as pending and I already record the payments manually more than three times and still marking the same, plus at the moment of reconciling accounts, transactions are missing for months from the dashboard, trying to do everything manually to be on date and then later it duplicates transactions by it own because it keeps disconnecting and connecting from my bank account, there’s not a phone # for customer service to resolve this issue. Where is the article to read to fix this problem?
Customers listing does NOT scroll. You can only see the top 15 or 20 customers. Searching the list is useless as well (results shown are not what you searched for, known customers searched for are not found, etc.)
Hey @RK17 , to confirm, the button is appearing but it's fully unclickable? Please try deleting and redownloading the app as it's possible you're using an older version with a bug.
Hey @Spw , I'm not fully understanding. The app is saying it can't send emails? If so, can you send a screenshot of what you're seeing?
Hi @tcs , there seems to be a lot going on here. To start off, can you send me a screenshot of an invoice which has been marked as paid but is also simultaneously showing up as pending? I may be able to advise on next steps based on what it looks like.
Hey @NealB & @KenI , thanks for flagging this for us. I'm reaching out to our mobile team so they can create a fix for this.
> @AlexL said: > Hey @RK17 , to confirm, the button is appearing but it's fully unclickable? Please try deleting and redownloading the app as it's possible you're using an older version with a bug.
I tried deleting and redownloading, as you suggested (although I only installed a couple weeks ago originally), but it still does not work. The i button on the left side, also at the top, is also not clickable. It’s like the uppermost screen is not active (on new iPhone 12 Pro plus) in the invoice app page.
I can create the invoice from the website, but it’s inconvenient. I’m hoping this is a bug that is fixed.
I'm sorry to hear that you are experiencing an error. To help me better understand the issue you're having, could you please provide a screenshot of what you are seeing on your end? Feel free to remove or cover any sensitive information before sharing the image with me.
I did all this previously, before deleting and reinstalling app. I just repeated all again, with no resolution to the problem of the + button to add invoice not being able to be selected/clicked.
> @JulianP said: > > Hello @RK17 ! > > Thanks for following-up and letting us know that the issue persists. To help us confirm if this is a bug, do you mind trying the following: > > * Try closing and re-launching the app. > * Log out and back into the app. > * Check to make sure that you're connected to a cellular data or WiFi network. > * Ensure that you've turned on permissions from the settings menu of your device. > * Restart your device. > > Let me know if that helps!
Thanks for getting back to me and trying the mobile troubleshooting steps mentioned earlier. I have since escalated this issue to our mobile developers for further investigation. As soon as I hear back from them, I will follow-up with you here. Thanks again.
I'm following-up with an update from our mobile team. They confirmed that this is a known issue and they are working towards a resolution as we speak. They are looking to issue a fix soon so keep an eye out for app updates on the App Store.
> @JulianP said: > Hey @RK17 ! > > I'm following-up with an update from our mobile team. They confirmed that this is a known issue and they are working towards a resolution as we speak. They are looking to issue a fix soon so keep an eye out for app updates on the App Store.
Currently we don't offer an Estimates app I'm afraid. If you'd like to create estimates or convert them to invoices on can do so on your mobile device by logging into your Wave account via your phone browser.
Hi @derekschinke, it looks like you've been assisted with this issue by our Customer Support team via email, but feel free to thread below if you need any further clarification
Hey @AOA ! I'm afraid it's not currently possible to access or create recurring invoices through the mobile app, as they are not supported.
I have a reoccurring invoice issue. One customer sold his business to another. The old customer is still being charged on his credit card the last two months fixed monthly fees. The old customer is out of the system and only the new one is getting the invoices, but it hits the old customer’s credit card. How do I see that the OC was indeed paying, how do I stop it next month since the IC is not in the system, and how to refund if the OC is in deed paying?
Hi @Rthawk1 What you're experiencing will require further investigation as confidential information such as client names, last 3 digits of their credit card numbers, invoice numbers...etc are needed. I recommend joining us on live chat between Monday - Friday, 9AM - 5PM Eastern so that a support specialist can take a look at your payments account and get permission to access your business if needed to help resolve this as soon as possible!
It looks like your business location is outside of North America. We recently discontinued new sign ups for Wave accounts for users outside of North America, which included removing the mobile invoicing app from the app/google play store. You'll still be able to use your Wave account however!
To find out more about this, please take a look at our announcement here.
The sent invoice looks perfect when added as a PDF on the clients opening email. But the invoice they see if they press ‘view invoice’ looks primitive? How can I send just the good looking invoice?
Comments
Customers listing does NOT scroll. You can only see the top 15 or 20 customers. Searching the list is useless as well (results shown are not what you searched for, known customers searched for are not found, etc.)
Hey @RK17 , to confirm, the button is appearing but it's fully unclickable? Please try deleting and redownloading the app as it's possible you're using an older version with a bug.
Hey @Spw , I'm not fully understanding. The app is saying it can't send emails? If so, can you send a screenshot of what you're seeing?
Hi @tcs , there seems to be a lot going on here. To start off, can you send me a screenshot of an invoice which has been marked as paid but is also simultaneously showing up as pending? I may be able to advise on next steps based on what it looks like.
Hey @NealB & @KenI , thanks for flagging this for us. I'm reaching out to our mobile team so they can create a fix for this.
> Hey @RK17 , to confirm, the button is appearing but it's fully unclickable? Please try deleting and redownloading the app as it's possible you're using an older version with a bug.
I tried deleting and redownloading, as you suggested (although I only installed a couple weeks ago originally), but it still does not work. The i button on the left side, also at the top, is also not clickable. It’s like the uppermost screen is not active (on new iPhone 12 Pro plus) in the invoice app page.
I can create the invoice from the website, but it’s inconvenient. I’m hoping this is a bug that is fixed.
Hey @Glamgardens !
I'm sorry to hear that you are experiencing an error. To help me better understand the issue you're having, could you please provide a screenshot of what you are seeing on your end? Feel free to remove or cover any sensitive information before sharing the image with me.
Hello @RK17 !
Thanks for following-up and letting us know that the issue persists. To help us confirm if this is a bug, do you mind trying the following:
Let me know if that helps!
> @JulianP said:
>
> Hello @RK17 !
>
> Thanks for following-up and letting us know that the issue persists. To help us confirm if this is a bug, do you mind trying the following:
>
> * Try closing and re-launching the app.
> * Log out and back into the app.
> * Check to make sure that you're connected to a cellular data or WiFi network.
> * Ensure that you've turned on permissions from the settings menu of your device.
> * Restart your device.
>
> Let me know if that helps!
Hey @RK17 !
Thanks for getting back to me and trying the mobile troubleshooting steps mentioned earlier. I have since escalated this issue to our mobile developers for further investigation. As soon as I hear back from them, I will follow-up with you here. Thanks again.
Hey @RK17 !
I'm following-up with an update from our mobile team. They confirmed that this is a known issue and they are working towards a resolution as we speak. They are looking to issue a fix soon so keep an eye out for app updates on the App Store.
> @JulianP said:
> Hey @RK17 !
>
> I'm following-up with an update from our mobile team. They confirmed that this is a known issue and they are working towards a resolution as we speak. They are looking to issue a fix soon so keep an eye out for app updates on the App Store.
Hey @JoeP !
Currently we don't offer an Estimates app I'm afraid. If you'd like to create estimates or convert them to invoices on can do so on your mobile device by logging into your Wave account via your phone browser.
Hi @derekschinke, it looks like you've been assisted with this issue by our Customer Support team via email, but feel free to thread below if you need any further clarification
Hey @AOA ! I'm afraid it's not currently possible to access or create recurring invoices through the mobile app, as they are not supported.
I have a reoccurring invoice issue. One customer sold his business to another. The old customer is still being charged on his credit card the last two months fixed monthly fees. The old customer is out of the system and only the new one is getting the invoices, but it hits the old customer’s credit card. How do I see that the OC was indeed paying, how do I stop it next month since the IC is not in the system, and how to refund if the OC is in deed paying?
Hi @Rthawk1 What you're experiencing will require further investigation as confidential information such as client names, last 3 digits of their credit card numbers, invoice numbers...etc are needed. I recommend joining us on live chat between Monday - Friday, 9AM - 5PM Eastern so that a support specialist can take a look at your payments account and get permission to access your business if needed to help resolve this as soon as possible!
Hi I cannot find your mobile app on the app store for IOS, what is it called please?
cheers
The search also doesn’t work.
Please help.,,
Hey @vlqs ,
It looks like your business location is outside of North America. We recently discontinued new sign ups for Wave accounts for users outside of North America, which included removing the mobile invoicing app from the app/google play store. You'll still be able to use your Wave account however!
To find out more about this, please take a look at our announcement here.
Hi @HJB ,
I'm sorry you're having trouble with the invoicing app! Could you please try some troubleshooting steps to resolve this:
If these don't resolve your issue, please let us know, and we can troubleshoot further