If you have an active payments account you should be able to chat in with our team using the help button in the bottom of your account.
You can type out a question to our Chat-Bot Mave who will assist you first before putting you through to an agent. Our hours of operation for live chat support is Monday - Friday 9-6pm EST.
I see your account is active and your payout should have been released by now!
I got paid on Monday from my client. Today is Thursday. I would like to know where my money is? I only did 1 payment through this wave app to see if I would actually get it. It was a credit card payment. Still no money. I have never waited this long to get paid by a client.
Comments
Hey there @Jamon_currence7
I see that you're in communication with our Risk team who has held your funds for a certain amount of time for the chargeback window to clear.
I do apologize for this delay however you're welcome to view our Payments Terms of Service for more info!
Hey there @Jmf
If you have an active payments account you should be able to chat in with our team using the help button in the bottom of your account.
You can type out a question to our Chat-Bot Mave who will assist you first before putting you through to an agent. Our hours of operation for live chat support is Monday - Friday 9-6pm EST.
I see your account is active and your payout should have been released by now!