What types of bank accounts can I connect?
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What types of bank accounts can I connect?
Bank connections are a powerful tool for automatically importing your transactions to Wave. Wave supports the connection of a wide variety of bank accounts. Read on for the full list.
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Can I manually set up a bank account in Wave and not link it to Wave? My account type is not supported by Wave.
Hey @edshanahan! Sorry to hear your bank is not supported by Wave. You are correct in your thinking, you can manually add your bank & credit card accounts to your Wave account! Just head to: Accounting > Chart of Accounts > Add an account under the correct tab. You can then upload bank or credit card statements into these accounts so your transactions are populated in your Wave account!
Great thank you. I didn't see this before. I will try it!
I have a checking business checking account, but I keep getting an error that says "No Supported Accounts". Am I doing something wrong and how can I get this to work?
Hey @ALWVentures! It sounds like the particular accounts you have with this bank may not have a supported connection built for transaction importing yet. This could be why you see a connection for your bank, but are unable to connect successfully. Usually what happens is our data aggregator is able to connect personal accounts but does not have connections built for business accounts. Our data aggregator is always working to build new connections! This Wave guide on understanding bank connections has some great information and has details for other methods you can use to get your transactional data into Wave!
We are a non-profit with a mutual fund/brokerage account with Vanguard where we keep most of our assets. We regularly write checks from the money market account that we have there to pay vendors. When I link up the account to Wave, it says that there are no transactions. Two questions: (1) How do I create an account to enter these checks manually, and (2) how can I get Wave to show my Vanguard assets in our balance sheet?
The new service does not support my FIdelity Small business account either, it is a brokerage account with checkwriting through UMB. Boo! I was able to log onto Fidelity and get a code, but the message came back that there are no supported accounts, I will sadly have to switch my bookeeping
you have had a year to make this change successful & if these are the only types of accounts you can import it's a huge failure! My brokerage accounts don't work, HSA & 529 are gone, most credit cards & many bank accounts don't connect. Come on, Fidelity Investments & TD Ameritrade don't work. These are large, well-known companies. Often I get 'internal error; we have been notified' when trying. Why didn't you resolve these internal errors before forcing everyone onto a faulty system???? Some accounts look to incorrect URL's now. How can anyone have a complete accounting picture without complete information???? Everything worked fine before. Why in the world did you switch? I disliked it when I had to use Plaid with my other login; this is even worse.
My Morgan Stanley account no longer imports, received error message wrong type of account.
Like many brokerage accounts, there are numerous accounts under my umbrella.
I would like to import all, but in the interim, at least checking and savings, which according to your message, are supported account types. This is problematic as I have lost my primary bank account being able to upload online.
A year ago your system served us well. It supported importing all of our brokerage, checking, and savings accounts across Fidelity, Schwab, Capital One, and Wells Fargo. You now roll out an "improved" service . . . but brokerage accounts are no longer supported!? Bye.
Dear EmmaP:
PLEASE put your tech team to work on this. Like so many others, my small business checking account no longer is eligible to sync. I understand I may be able to upload statements, but the automated sync used to work so seamlessly and made my life so easy. Thanks.
Need support for Brokerage Accounts!!!!
My Business checking looks like it should reconnect but errors "problem processing your request...your account cannot be connected at this time." Any tips?
the new bank connection aggregator has not included BUSINESS accounts for Tangerine Bank(only PERSONAL access!) yet so many of us only use WAVE for our BUSINESS. and yes my business credit card from another bank is not supported either. This isn't progress.
@EmmaP - you typed:
"Usually what happens is our data aggregator is able to connect personal accounts but does not have connections built for business accounts."
YET why would WAVE hire an aggrgrator that only connects PERSONAL accounts and not BUSINESS accounts as you are an ACCOUNTING SOFTWARE SOLUTION - that BUSINESSES use!
Hey everyone,
I completely understand the frustration you're having here. We apologize that some of you have had your bank accounts affected by this change. A few things to note here:
Hi @BarsinA, Wave has been excellent for my business and I want to stick with Wave, Can you give a timetable for when connections can be built by your aggregator for the brokerage houses that many of us use, or let us know if they aren't going to do it? I have Fidelity and I've seen Vanguard, TD Ameritrade and Morgan Stanley mentioned by other members. Skipping the biggest brokerages seems like too big a mistake to be just a dropped ball, it seems like a deliberate decision. So the question going forward is will Wave support business brokerage accounts or not? Thank you.
We are getting the same issues - no brokerage account input, a long standing business checking account no longer working, a business credit card that did connect, but now we are seeing an account that we don't own attached to it and its asking if we want to import those transactions. I hope the same isn't true about someone else being asked to import our transactions with the same bank. It doesn't seem like the new system works very well and we weren't even a fan of the website redesign a while back either. If it isn't broke maybe don't try to redesign or fix it. Can it just be re-set to the old Wave so it works?
I am having the same issue. It's now saying not supported. Can you please provide an update on the issue! I specifically signed up with the bank (BMO) I'm using now because it showed that as a key bank when "connecting banks" on wave and I really wanted it to be as automated as possible.
Total bummer. No more checking/equity accounts? You just lost me.
And how am I supposed to get the money OUT of Wave when people pay me for outstanding invoices that have already been sent???? You can't connect with my bank!!!! WTF!!!!???
I am a Canadian based company. I do much work with US currency customers and suppliers but I cannot get my US$ bank account to connect so I can have US customer credit card payments deposited right into my US chequing account. Help please.
Hey all,
We understand that your brokerage accounts were disconnected and we apologize that our new aggregator does not support these types of accounts. But know that Wave does offer ways to import your transactions into the software. I understand that this is a temporary fix, however I don't have any ETA's regarding whether these accounts will be supported in the future as we are at the hands of a third party data aggregating software.
CSV Uploader
Using our CSV uploader. With the proper formatting, you are able to download a CSV document containing all of your transactions from your online banking website, and upload them directly to Wave. Check out this article on Troubleshooting your csv upload if you run into any problems when uploading your transactions.
Wave Connect
WAVE CONNECT.
All you need to do is input the transactional information into a template that is generated through the add-on feature in Google sheets and it auto-populates right into your Wave account once you've validated the data.
Wave Connect allows you to upload or download transactional data, invoices, customer lists, etc, into a Google spreadsheet. Your excel files can be easily transferred into a Google Spreadsheet as well. See this image below of what Wave Connect looks like:
Given that our partnership with our third-party bank aggregator may cause communication errors between your bank account and Wave, please know that we always serve up alternative methods to using Wave until that connection is successful in the future.
Hi @Vizou
Regarding your payout account that is currently unable to connect using the aggregator, there is a way to manually connect your account to receive funds on future invoice.
I have a corporate credit account with several credit cards. I was previously able to connect to each individual card but now I am only able to connect to the parent account. I need the individual expense transactions captured at the card level. The parent account only shows the total due and total paid. Why was this feature removed under the new vendor and how can I load the individual expenses. Hoping this is not yet another manual work around to a previously automated process.
The switch to the new "Plaid" data aggregator appears to be a bit of a train wreck. Is there any chance of rolling that back, at least temporarily, for those of us having issues?
Will Plaid be connecting brokerage accounts in the near future? You seem to be implying no. Many people, including myself, use them on a day to day basis. Lack of brokerage accounts has totally messed things up. CSV imports require way too much time and revision to use.
After the new bank connection update, my First Bankcard M Life Mastercard will connect through authentication, but will not find an account. I will probably have to resort to uploading a CSV file monthly for now. I don't really use this card much for business uses, but I've got business and personal all under one account now.
Now Envision Financial (A Division Of First West Credit Union) doesn't connect. I only see one of my business accounts which is my Saving not my Chequing. Can anyone help as this is a huge inconvenience for something that worked fine before these new changes.
My Tangerine TFSA accounts are not syncing anymore. I hope that this gets remedied quickly as the reason I started using your program was the automation of all the connections. I am not looking forward to manually uploading statements each month.