RBC Bank Connection in Canada keeps failing

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  • AlexLAlexL Member Posts: 2,869 ✭✭✭

    Hi @motorambler + @Herman , you can find the blog post through the following link: https://www.waveapps.com/blog/news/wave-to-be-acquired-by-hr-block-for-537-million

    When you add a closing bracket to the end of a URL it picks it up as a part of the address. It looks like this is what happened with the link that @Herman posted.

    edited November 5, 2020
  • geordiedrummageordiedrumma Member Posts: 18

    Hi @AlexL ,

    My accounts are updating on my banking page and dashboard and showing the correct balances, but the transactions aren't syncing to each account. Is there any way to rectify this?

    edited November 6, 2020
  • fakenoobfakenoob Member Posts: 17

    Working now Thanks @AlexL

  • JulianPJulianP Member Posts: 1,002 ✭✭✭

    Hey @geordiedrumma !

    If your bank connection isn't importing your transactions, you can try removing the connection completely within the Banking > Connected Accounts page, and then re-adding the connection again. Removing the connection will not delete any previously imported data. This might do the trick.

    Also, when reconnecting your bank, please select a specific date to resume transaction imports to prevent duplicates in your account.

    If the issue persists after reconnecting your RBC account, please feel free to send us an e-mail at anytime so one of our support agents can assist you.

    edited November 12, 2020
  • geordiedrummageordiedrumma Member Posts: 18

    Hi @JulianP . Connection was working for about a week but hasn't synced for a few days now. I tried to reconnect again this morning and get a message saying "RBC has made a change that prevents you from connecting your accounts". Does that mean we're back to square one again with no automatic syncing?

  • geordiedrummageordiedrumma Member Posts: 18

    Just wondering if anyone else is still experiencing problems or if it's only me? @JulianP any news?

  • rwagner75rwagner75 Member Posts: 4

    I'm seeing NO response to these. We are having same problem with Scotia now ...in Nov 2020..no updates for 20 days now. Anybody know what's going on? Was there a fix back in Feb?

  • geordiedrummageordiedrumma Member Posts: 18

    @rwagner75 said:
    I'm seeing NO response to these. We are having same problem with Scotia now ...in Nov 2020..no updates for 20 days now. Anybody know what's going on? Was there a fix back in Feb?

    For RBC they told us there was a fix last month but seems as though it only worked for a week. Since then nobody has responded to enquiries on here. I created a Ticket through Wave over a week ago and nobody has responded to me at all. Seems like customer service and support has shut down.

  • ZahonaZahona Member Posts: 2

    I'm having the same problem. Tried to reconnect my RBC account but now I have that message : RBC has made a change that prevents you from connecting your accounts" Then asking me to contact RBC. Which, obviously, makes no sense.

    I'm just wondering it's even fixable.. Or might be time to find a new software. Any ideas ?

  • geordiedrummageordiedrumma Member Posts: 18

    I got an email response from a ticket I created last month saying that the issue was resolved and to delete my bank connection and re-connect it. I deleted the connection but now I can't re-connect and I get the same message as @Zahona . It's just the most frustrating thing to do my accounts now. Looking at other options.

  • ZahonaZahona Member Posts: 2

    Quick update for me. RBC connection still not working and no answer from Wave support. It's been more than a week. @geordiedrumma to be honest I'll finish the year with Wave and move on with another software. I'm already looking for alternatives. I've wasted too much time already here.

  • caitcait Member Posts: 3

    my last transactions from rbc (cc and chequing accts) is nov 18...
    no error messages

    has anyone had luck with the google sheets integration? i have to do so much manual correcting afterwards...

    i was hoping 2020 accounting would be smooth

  • FMMPUFMMPU Member Posts: 1

    It's frustrating to have to keep doing it, but the Google integration is working for me and is quicker than putting in each transaction individually.

  • geordiedrummageordiedrumma Member Posts: 18

    @cait @FMMPU I've been downloading as a quickbooks file directly from the RBC website and it's pretty seamless other than having to manually tagging the transactions.

  • a_iantornoa_iantorno Member Posts: 5

    I still can not connect to my Business or Personal RBC accounts.

    What is going on with Connecting to RBC accounts? Will this ever be resolved??

  • geordiedrummageordiedrumma Member Posts: 18

    Anyone have any updates? Last I heard this was a "temporary" problem, but it's looking more and more permanent. Really frustrating.

  • Liam_TLiam_T Member Posts: 6

    Any news on this? It seems our business accounts update no problem, but the personal ones haven't since October!

  • thoseguysthoseguys Member Posts: 6

    RBC cc transactions are not downloading as of nov 30, all other accounts are ok.

    edited December 16, 2020
  • fakenoobfakenoob Member Posts: 17

    @thoseguys it is not working for chequing accounts for me. no transactions import since Dec 2nd.

  • AlexLAlexL Member Posts: 2,869 ✭✭✭

    Hi everyone. Although the majority of RBC issues that we were previously having are now fixed, there are a subset of users who are still seeing issues. These issues can be escalated to our data aggregator to figure out why you're still being affected, but we do need you to submit a ticket to our Support team to get these looked at on an individual basis.

    In the meantime, feel free to use our Google sheets integration called Wave Connect to get your transactions into Wave.

  • geordiedrummageordiedrumma Member Posts: 18

    Hi @AlexL , I submitted a ticket 2 weeks ago but was told that it was just a temporary issue and would be fixed shortly, and there was nothing else to be done. I try to connect my accounts every day but get the same "Connection Down" error message every time. Is there something specific I should mention in the ticket? Thanks

  • JRH2020JRH2020 Member Posts: 0

    Is there going to be a resolution to connect Wave with RBC?

  • fakenoobfakenoob Member Posts: 17

    @AlexL said:
    Hi everyone. Although the majority of RBC issues that we were previously having are now fixed, there are a subset of users who are still seeing issues. These issues can be escalated to our data aggregator to figure out why you're still being affected, but we do need you to submit a ticket to our Support team to get these looked at on an individual basis.

    In the meantime, feel free to use our Google sheets integration called Wave Connect to get your transactions into Wave.

    The issue hasn't been fixed for me. no transactions are imported since Dec 2nd. Also your google sheet workaround is more work . its no good.

  • AlexLAlexL Member Posts: 2,869 ✭✭✭

    Hey @geordiedrumma , I'm afraid not. If that's what our Support team told you then that's the information we're getting from our third party data aggregator. Fingers crossed that this issue is solved soon.

  • fakenoobfakenoob Member Posts: 17

    have you guys considered using YODLEE instead of PLAID... Plaid has created a lot of issues for your customers

  • JulianPJulianP Member Posts: 1,002 ✭✭✭

    Hey @fakenoob !

    I'm sorry to hear that you are experiencing issues with Plaid. Wave used to use Yodlee as our data aggregator in the past but we made the switch at the beginning of 2020 when we decided to narrow our focus to North America, specifically the US and Canada. For more information about this decision feel free to check out the links below:

    If you have issues with your bank connection(s), feel free to submit a ticket request so one of our support agents can assist you.

    edited December 31, 2020
  • Stephen_SSStephen_SS Member Posts: 2

    It seems to be (finally) fixed for me. I got an email and did the reconnection late yesterday.

    edited January 4, 2021
  • fakenoobfakenoob Member Posts: 17

    @JulianP said:
    Hey @fakenoob !

    I'm sorry to hear that you are experiencing issues with Plaid. Wave used to use Yodlee as our data aggregator in the past but we made the switch at the beginning of 2020 when we decided to narrow our focus to North America, specifically the US and Canada. For more information about this decision feel free to check out the links below:

    If you have issues with your bank connection(s), feel free to submit a ticket request so one of our support agents can assist you.

    i did submit a ticket and the response is nothing different from what has been discussed here. Wave says it's a PLAID issue and can't investigate with them or provide an ETA. i removed the bank connection and tried additing it but now PLAID is not able to establish a connection for my RBC business account.

    This is frustating that an accounting automation software like Wave is at the mercy of a third party to take care of the bank connections and the third party can't connect to the biggest bank in Canada.

    the workaround is not efficient because it is as manual as maintaining general ledger in excel or any offline accounting software.

    a competitor, Mint (from Intuit Quickbooks), is able to connect to RBC business account. i dont know what they are using if not PLAID.

    also, Wave CAN connect to personal RBC account of mine but not the business one.

  • geordiedrummageordiedrumma Member Posts: 18

    Looks like RBC has stopped being able to sync again. This is getting really frustrating. Every time I upload a statement I have to go through hundreds of duplicate transactions. Will there ever be a permanent solution to this?

  • JaredTJaredT Member Posts: 1

    I called RBC today to see how to connect, and after being on hold for some time was advised that RBC is no longer partnering with Wave.

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