I'm sorry to hear that you are experiencing consistent RBC connection issues for automatic transaction imports. For full transparency, RBC has had major issues with their bank connection integration with Plaid (our third party data aggregator) since the beginning of 2020. They finally issued a fix before the new year but some users continued to report issues. After taking a closer look on the back end, I can confirm that the connection is not stable at the moment I'm afraid. Here is a screenshot for reference:
Typically what happens is that your bank may make some major updates to their website or their back end API. When this happens, our third party banking aggregator loses the connection and may need to establish a new one. You can imagine with thousands of banks making these updates our third party aggregator has a bit of a difficult time keeping up.
We have already sent the institution the need for an update, and are waiting on this to be fixed. At this present time I apologize I don't have an ETA for when that will be, but you should know that both parties are working diligently to get this connection sorted out. Thanks so much for your patience.
It sounds like you are referring to our RBC Payroll integration which has been discontinued as of January 12th, 2021. Wave uses a third party data aggregator, Plaid for automatic transaction imports. Wave doesn't partner with banks and other financial institutions directly.
If your bank connection isn't importing your transactions, you can try removing the connection completely within the Banking > Connected Accounts page, and then re-adding the connection again. Removing the connection will not delete any previously imported data. This might do the trick.
Also, when reconnecting your bank, please select a specific date to resume transaction imports to prevent duplicates in your account.
If the issue persists after reconnecting your RBC account, please feel free to send us an e-mail at anytime so one of our support agents can assist you.
If you had tried deleting/re-adding a bank connection before you made your post you would've seen it doesn't work.
My RBC account did not work for months, then briefly worked, and although it appears to be connected, stop downloading transactions months ago. Deleting and reconnecting doesn't resolve it. I am so frustrated I am thinking about switching to Quickbooks. Is there any solution in site???
I just stared using Wave and thought it was great...at first. I'm with RBC and it will not stay connected or download my transactions anymore. I would love to continue using this program. Is anyone going to fix the RBC issue or should we find another program to use?
I can't use the bank connection if I enable 2 factor authentication. Wave keeps trying to update my banking info at all hours and I can't authorize the 2 factor in the middle of the night so I end up getting messages that someone tried to access my account at 3:13am etc.
Is there any plan to enable this with wave? I feel like there are so many threats to online security these days that we can't be too careful and I'd like to have the 2FA in place if at all possible.
EDIT: It worked for a few hours and then disconnected again , please fix this issue Wave
I was having this issue and I just fixed it. If anyone is having the issue where they connect Wave/Plaid to RBC successfully at first but it keeps disconnecting shortly after, the following was the fix for me.
I think the issue was related to Plaid not being able to answer my RBC security questions properly which triggered an account lock on RBC's end and not allowing my transactions to sync. I simply changed my security questions on my newly opened RBC account and now Wave is properly syncing with my bank accounts!
I'm just trying to newly connect Wave to an RBC bank account and it is not working with the same issues described above.
Has this ever been fixed since reported back in February of 2020??
I also just joined Wave and am facing this issue immediately. The issue has even gone down in history on Wave's Wikipedia page so I guess moving on to another software might be the only fix at this point...
We lost our connection to RBC on January 13, 2022. After attempts to refresh (no refresh button avail), we disconnected the accounts and now we can't even reconnect. it says to try again "later" or connect a different account....
Has there been any support here from Wave? I'm brand new to this application and have tried to connect to my RBC Canada account for the last 3 days. It looks like this has been an issue for over 3 years and hasn't been resolved. Wave Support, if this isn't going to be supported just let us know. Does anyone know of alternatives to Wave that support integration to Canadian banking?
Comments
Hey @geordiedrumma !
I'm sorry to hear that you are experiencing consistent RBC connection issues for automatic transaction imports. For full transparency, RBC has had major issues with their bank connection integration with Plaid (our third party data aggregator) since the beginning of 2020. They finally issued a fix before the new year but some users continued to report issues. After taking a closer look on the back end, I can confirm that the connection is not stable at the moment I'm afraid. Here is a screenshot for reference:
Typically what happens is that your bank may make some major updates to their website or their back end API. When this happens, our third party banking aggregator loses the connection and may need to establish a new one. You can imagine with thousands of banks making these updates our third party aggregator has a bit of a difficult time keeping up.
We have already sent the institution the need for an update, and are waiting on this to be fixed. At this present time I apologize I don't have an ETA for when that will be, but you should know that both parties are working diligently to get this connection sorted out. Thanks so much for your patience.
Hey @JaredT !
It sounds like you are referring to our RBC Payroll integration which has been discontinued as of January 12th, 2021. Wave uses a third party data aggregator, Plaid for automatic transaction imports. Wave doesn't partner with banks and other financial institutions directly.
Nope, it's still not working after what, more than FIVE MONTHS??? It's only the country's biggest bank we're dealing with here, so no big deal, right?
I hope you've had better success than me.
Can you be more specific and elaborate a little bit? I am really interested.
My bookkeeper has pressured me a few times to dump Wave because most times she goes to clean up my accounting there's no transactions to see.
I guess Wave isn't free at all if I factor the cost of my time spent emailing tech support or searching these forums looking for answers.
If you had tried deleting/re-adding a bank connection before you made your post you would've seen it doesn't work.
My RBC account did not work for months, then briefly worked, and although it appears to be connected, stop downloading transactions months ago. Deleting and reconnecting doesn't resolve it. I am so frustrated I am thinking about switching to Quickbooks. Is there any solution in site???
I just stared using Wave and thought it was great...at first. I'm with RBC and it will not stay connected or download my transactions anymore. I would love to continue using this program. Is anyone going to fix the RBC issue or should we find another program to use?
I can't use the bank connection if I enable 2 factor authentication. Wave keeps trying to update my banking info at all hours and I can't authorize the 2 factor in the middle of the night so I end up getting messages that someone tried to access my account at 3:13am etc.
Is there any plan to enable this with wave? I feel like there are so many threats to online security these days that we can't be too careful and I'd like to have the 2FA in place if at all possible.
EDIT: It worked for a few hours and then disconnected again
, please fix this issue Wave
I was having this issue and I just fixed it. If anyone is having the issue where they connect Wave/Plaid to RBC successfully at first but it keeps disconnecting shortly after, the following was the fix for me.
I think the issue was related to Plaid not being able to answer my RBC security questions properly which triggered an account lock on RBC's end and not allowing my transactions to sync. I simply changed my security questions on my newly opened RBC account and now Wave is properly syncing with my bank accounts!
anybody else getting this error . transactions haven't been imported since a week.
This financial institution is not importing transactions because an unsupported multi-factor authentication (MFA) is enabled.
I'm just trying to newly connect Wave to an RBC bank account and it is not working with the same issues described above.
Has this ever been fixed since reported back in February of 2020??
I also just joined Wave and am facing this issue immediately. The issue has even gone down in history on Wave's Wikipedia page so I guess moving on to another software might be the only fix at this point...
Same issues with Chase Bank. Connection keep disconnecting. I reconnect and it doesn't import anything then disconnects again.
Same issue with RBC, i have sent a ticket, please help, can connect but no transactions imported
We lost our connection to RBC on January 13, 2022. After attempts to refresh (no refresh button avail), we disconnected the accounts and now we can't even reconnect. it says to try again "later" or connect a different account....
Has there been any support here from Wave? I'm brand new to this application and have tried to connect to my RBC Canada account for the last 3 days. It looks like this has been an issue for over 3 years and hasn't been resolved. Wave Support, if this isn't going to be supported just let us know. Does anyone know of alternatives to Wave that support integration to Canadian banking?