Accounting Technical Support

 

Discussion List

  • How do I add my business location to quotes and invoices? I see that the only options this software gives me for a business location is USA or Canada to select where my business operates from... I am based in South Africa. Why can't I add in my South African business details on my invoice? My client needs an invoice with my business operating add…
    JordanS1234 21 views 2 comments Most recent by goldinfinite September 10, 2021 3:24AM
  • My business is an LLC. In California we are required to pay a yearly LLC “Fee” for the permission to operate an LLC in CA. Last year that fee was accidentally paid twice and I just received the refund check from the state. Wave only offers "Sales Tax Refund" which is incorrect. So how to categorize this? Do I need to create a new accou…
    apex888 1 view 2 comments Most recent by apex888 September 9, 2021 11:52PM
  • Hi Folks, wondering if someone could help me understand how to use wave to enter gross sales in wave. We receive deposits into our bank account (from cc sales) that include net sales (income), tips (liability), sales tax (liability), and fees (expense). I tried using the split transaction but it doesn't allow me to enter both sales and liability …
    Lojos 2 views 0 comments Started by Lojos September 8, 2021 6:40PM
  • There is no activity under certain item in income and expense. I check all my transactions and there's nothing. even when i click the item, there's nothing there. Why my profit and loss still show that items
    Ummul 1 view 0 comments Started by Ummul September 8, 2021 9:08AM
  • Need help with accounting for 'drawings' or taking a draw by the owner. When I try to do this and try to take from my main checking account Wave says that all of this type of transaction must pass through a equity account. Say What?
    paul_logan66 2.3K views 11 comments Most recent by itspronouncedoshay September 3, 2021 9:54PM
  • I'm moving over from Quickbook and need to run reports based on an individual Customer. I used to be able to do this in Quickbook by running a P&L report and filtering by Customer Name., I can't seem to figure out how to show income and expenses for indivudual customers... Is there a way to do this??? Thanks
    bxeinc 991 views 16 comments Most recent by menjivarlopez September 3, 2021 8:11PM
  • My Business account had surplus funds I did not need to use, so I opened an investment account under it and invested some of the surplus in a balanced mutual fund. I know the tax implications but any post-tax return is better than the money sitting idle. 1) In wave app, where should I create this new investment account? I will have to move money …
    sanjeevj 11 views 1 comment Most recent by sanjeevj August 31, 2021 2:50PM
  • If I have made a transaction for credit card for fuel purchase. Then I made a payment using by checking account for that specific fuel purchase. Should I create just a transfer for that then delete the transaction. Or should I keep that fuel transaction and create a transfer for credit card payment.
    jc_123 1 view 0 comments Started by jc_123 August 31, 2021 1:36PM
  • This probably a basic accounting principle and is probably explained everywhere on the internet but because of what I assume is a lack of proper vocabulary to describe the question, I couldn't find the answer... We are nonprofit and we use Eventbrite to sell tickets. Do I have record every ticket sale individually in our books or I can simply rec…
    Willi 1 view 0 comments Started by Willi August 30, 2021 4:19AM
  • Hi, We have recently incorporated and have invested some money in the company on various things. I have added two shareholder loan accounts for each of the partners and put the expenses in their names respectively. Now how can I pay back the shareholders and record the transactions ? I have put the partner's initial spend as expenses ? Is that i…
    mayank646 31 views 0 comments Started by mayank646 August 30, 2021 3:49AM
  • I found an instance where the sales tax report is giving false information. In July, 2021, I had four different invoices where I received partial payments that were each the final payment for those invoices. Since I use cash accounting methods, and my state requires me to submit any sales tax I have collected on a monthly basis, I paid the sales t…
    DoeValley 41 views 0 comments Started by DoeValley August 29, 2021 11:03PM
  • For the last few weeks my account has mysteriously unreconciled itself going all the way back to 2017. First I waited for what I thought was probably a bug to be fixed. Then I went in to see if I could fix the problem. I see multiple duplicate entries, and many entries classed as credits when they should be debits. I'm hopelessly confused. I don't…
    ArrowayRC 1 view 0 comments Started by ArrowayRC August 28, 2021 10:31PM
  • I'm new to Wave this year, moving over from Quickbooks. Love it so far! In QB, I had a Credit Card ledger where I could allocate my credit card expenses to each expense account and it would show up in my P/L statements. How do I do this in Wave? Currently it just shows the bank withdrawal for the full amount. I do understand that I can probably …
    drn24 1 view 0 comments Started by drn24 August 26, 2021 4:14PM
  • We need to create a balance sheet for our annual return, but are not sure if we have accounted for money we have paid into the business correctly. Example. We paid for web development out of our own account and want to include this as a business expense. Should we: Show the expense only.... Add Record - Expense - Web Development - Owner inves…
    MarkH1977 1.6K views 10 comments Most recent by mayank646 August 23, 2021 12:50AM
  • I have a client who had 3 open invoices totaling $169.85 who paid, using Wave Payments, but paid $170.00 using a link from one of the invoices. I can't figure out how to let Wave know that the 2nd and 3rd invoices are also paid. I tried going to the transactions for both the deposit into my bank account and the ACH and splitting it as "Paym…
    Fotan 11 views 0 comments Started by Fotan August 22, 2021 1:31PM
  • Hello Everyone! How can I calculate a total expense by business percentage use? Thanks, Thuc
    Thuc 71 views 4 comments Most recent by jessicacsr August 22, 2021 2:15AM
  • We're a small NGO so does the application do the job and can it be customized for nonprofit?
    hhajj 1.5K views 7 comments Most recent by goflaherty August 17, 2021 2:34PM
  • When trying to upload a bank statement, it redirects to a "We're in maintenance mode" page. This has been like this the last couple of times I have tried so I'm not sure if I'm really unlucky or something has broken? Wave status page reports "All Systems Operational". Steps to replicate: 1. Navigate to Accounting > Transact…
    phil_pettican 101 views 4 comments Most recent by twarson August 13, 2021 2:48AM
  • When I go to Reports > Account Transactions (General Ledger), I select an account to export its transactions but on the description for invoice payments it shows only "Invoice Payment" without its number. In the past (before October) the same report used to show "Payment for Invoice #167" for example (it had the number of t…
    harrisandrea 11 views 5 comments Most recent by daveg225 August 9, 2021 6:52PM
  • Hi, Can anyone help? I'm new to Wave and have found that Wave has this account called money in transit but i have already imported my bank statements! If i transfer the funds over to my bank i will have duplicate entries! You can't delete the Wave money in transit and it would take a long time to delete all the Wave income in the bank! Any ideas i…
    CIBII 491 views 7 comments Most recent by christyeller August 5, 2021 9:03AM
  • None of my Payments by Wave show in my reconcile window so I cannot reconcile. Also, many other transactions do not show up. Please please can you help me? I have spent 4.25 hours trying to figure this out.
    christyeller 1 view 0 comments Started by christyeller August 5, 2021 8:56AM
  • Hi! I look into all the discussion but find a little information about interest expense and finance charge related account. I wonder why Wave classifies interest expense as an operating expense when outside resources identify it as a non-operating expense? Plus, I need to record late fee expense, can someone advise if I need to create a late fee…
    Kathyyy 21 views 0 comments Started by Kathyyy August 2, 2021 3:29PM
  • If a family member or friend gifts money, how do I input this "transaction" under personal accounting?
    King 281 views 2 comments Most recent by Onesimus_45116 August 2, 2021 7:48AM
  • Hi im still confused about how the inventory and cost of good sold feature works. I am going to sell second hand items on ebay, so none of my items are the same. Im trying to figure out what I should be doing. Should I be listing every single item separately into my inventory with its original purchase price and then reconciling it the cost of co…
    accounting4me 931 views 12 comments Most recent by sakthis7 July 31, 2021 4:13AM
  • Please help! I am trying to add a new email account on my waves profile but I am not receiving any verification email. I have tried multiple times but still nothing is coming through...
    SLVyoga 11 views 0 comments Started by SLVyoga July 30, 2021 10:08AM
  • I run a sole proprietorship and over the course of 2017 I made some loans to my business from my personal account, both are linked to my Wave account. How do I reconcile the loan and repayment amounts between the two accounts? Any pointers would be greatly appreciated. Regards Doug
    birdieconsulting62 351 views 2 comments Most recent by ctexeira July 29, 2021 6:25PM
  • I made a purchase on a credit card and then returned it after I paid the balance. The balance was sitting on the credit card and the only way I have been able to post it to accounting is a transfer from credit card to checking. It is showing as an advance from credit card. Is there a work around to show that as just giving me my money back vs a ca…
    TODavid69 1 view 0 comments Started by TODavid69 July 29, 2021 1:31AM
  • I am a CPA just learning Wave. I like a lot of features about it but right now the balance sheet does not balance and I'm loosing my mind! Please help?
    Leslie_Laudieri 1 view 0 comments Started by Leslie_Laudieri July 23, 2021 1:05AM
  • I haven’t received my payment it’s been about two weeks , any help
    Hamaya82 1 view 0 comments Started by Hamaya82 July 22, 2021 3:52AM
  • My company recently bought a property that is financed by the seller. There was a small down payment (say $10K) that was put in by an owner and the rest ($90K) was financed. There was no money from the seller at closing. There is a payment ($500) monthly for the mortgage. How do I set this up? I am hung up on the seller not presenting any funds. …
    BillUnderhill 21 views 1 comment Most recent by Mikeg July 22, 2021 2:49AM